Review Report Review
DO NOT USE UNLESS YOU WANT TO FEEL ANXIETY THROUGH THE ENTIRE PROCESS, DEAL WITH BAD CUSTOMER SERVICE AND GET ROBBED.

Emma Submitted this review about FHT Auto Transport Inc.
Review made Live: 3/8/2017 2:32:00 AM
I recently moved across the country and did not realize the company I had scheduled my car to be transported through was a broker, therefore they hired FHT transport to ship my car. After finding this out I was a bit skeptical because I have read so many bad reviews but I decided to go forward with the transport because the broker company had a good price and talking with them I felt reassured...Well, I should have stuck with my gut.

First of all, the car got picked up and didn't get shipped out for another two days after because I was told the truck had to be filled before departure which I did not know before committing to this company. Once the car finally left I checked on the shipment status mid-week and was told it would arrive Friday or Saturday... I was told it would take 7-10 days for arrival from the broker and the transport company originally so Saturday would have been day 11.

Secondly, Steve is a complete jerk. He is the only one I dealt with on the phone and I can't stand him. He seems to not understand he is in an occupation requiring customer service. When I called, I asked to check on the status of my car. He said okay but didn't proceed to say anything else assuming I knew what information he needed to check my status. So I asked what he needed and he said "your name or order number". I got a form from the broker with that information but at the moment couldn't view it because I was talking to him on my phone and was unable to access my email. So I said I don't have the order number right now but I gave him my name. He said with an attitude " I need an order number..." even though he had just said he needed a name or order number. Confused and frustrated because I didn't understand why he already has an attitude, I said okay and hung up. Once I got the order number I called back and gave him the information and he told me "Saturday could be the arrival date and it would just depend on the weather since the weather was bad in certain areas of the country" I told him how I previously was told it would take 7-10 days max and that would be day 11. I fully understand getting everyone's car to them safely and without damage, however, I asked him if worst case scenario the weather is bad for the next week and that makes it an entire extra week before I get my car I don't really understand why I would pay full price or not get some type of discount for my car being so late if that was ever the case. He immediately got defensive and mad and said, " If you don't pay for your car at arrival in full, then you won't get your car."

At this point I was very disheartened and frustrated because not once did I ever threaten him to not pay for my car but he felt the need to threaten me that I might not get my car... as any customer would feel at this point, I felt something bad might happen to my car in this entire process. My boyfriend's mom eventually talked to him later that day to clear the air and defuse the situation and he assured her my car would arrive safely and they had a very civil conversation. He told her to call two days later to check in with him again at which point she did but then he gave her a hard time at first on the phone saying he could only speak to me on the phone since it was my car... even though she was the one paying for it.

This was all just in the 7-10 waiting process and at this point, anyone would have anxiety about this entire thing. Once my car arrived Everything looked okay physically. Once the driver left and we unpacked some of the things we had put in the car for the move we realized our watch box that was in the trunk was STOLEN...
Luckily we took most of the more valuable watches out but there were still about 6 watches we kept in there. I imagine they saw the smartwatch that was from amazon and only worth about $30 and thought it was of great value... Yes it is probably my fault to have put it in there in the first place but I suppose i'm just too trusting to expect someone not to open my trunk when they have no reason to, let alone have the indecency to steal from someone who is already paying you to basically be an A** apparently.

I would give this company a zero if possible... The entire process was a nightmare and at the end of it, we were basically robbed. First of all, you have no business going into someone's trunk nor is it okay to touch people's belongings. When we choose a company to ship something so valuable to us we expect quality customer service and to feel at ease through the process.

DO NOT USE THIS COMPANY EVER.
Shipment Details
Origin State:
Maryland
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
351291-MZ
Quote or Order Cost:
$975

Car Condition
  • Items were stolen from the vehicle