Company Response Review Report Review
cross country waiting...

dennis hollenbeck Submitted this review about Express Auto Transport
Review made Live: 10/13/2009 11:50:00 AM
When you select an auto transporter to ship your "dream car" to your home, you fix your focus on the quoted arrival date (while all the time you're hoping that it will be delivered NOW!!!) The waiting reduced my wife and I to kids at Christmas time: the anticipation was HUGE!)

Imagine our disappointment when the day arrived, but the vehicle didn't. Our rep, Kelley S., made a call and dicovered that we needed to add 2days to the delivery. Her kindness could not overcome our disappointment and the need to alter our schedule to be available for delivery. Unfortunately I was at work when it eventually arrived...

Good drivers. Good Staff (Kelley). The delay and dust on the car was disappointing.
DH
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
y909245833
Quote or Order Cost:
$1395

Car Condition
  • Vehicle was dirty
Company Response
Mark Groteke from Express Auto Transport Submitted this response.
Response Date: 10/14/2009 8:43:00 AM
Dennis: We know how frustrating it can be when you expect your dream car to be sitting at your home on the day originally quoted for arrival, only to find it hasn't yet made it. We are sorry for the delay in getting the car delivered, but appreciate your patience and understanding. Unfortunately we deal in a business of uncertainties, but find that upfront and honest approaches in our communication regarding delays go a long way towards keeping customers happy. We hope you enjoy your dream car!!!