Review Report Review
bait and switch

bill d. Submitted this review about Excellence Auto Carriers
Review made Live: 6/6/2013 7:08:00 PM
There are several auto transport companies with the name "Exclusive Auto Carriers." Let me make it clear that the one I dealt with and have issues with is from Boyton Beach, FL. The website for this company is http://www.exclusiveautocarriers.com/. Their phone number is 973 803 7045. The man I dealt with is Nick Vinci. Do NOT confuse it with other reputable carriers with the same name.

First, let me tell you to NEVER EVER deal with a broker rather than directly with the auto transport company and NEVER EVER send a deposit check ahead of the actual transport. This is an open invitation to theft and that is precisely what happened to me. The broker (Nick Vinci) quoted me a price of $600.00 to transport my car. When I agreed to the deal and sent him the depositl, he simply posted my information on to a central website where any number of legitimate car haulers could accept the deal. Four days before the actual transporter picked up my car, the hauler called to confirm. He then told me the cost would be another 900.00 above what I had already paid Vinci. Talk about bait and switch! Of course, it was way too late to find someone else to haul the car and after several calls to try and get my deposit back, I gave up. Vinci would NOT return my calls.

Folks, this business is completely unregulated so do your homework ahead of time. Most haulers are honest and will treat you fairly. Try and find somebody else who has shipped an auto and was dealt with honestly and fairly and deal with that company. NEVER EVER EVER agree to an up front deposit. And NEVER EVER EVER deal with the above described company!
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Michigan
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Nick Vinci
Quote or Order Cost:
$1050