Review Report Review
Terrible experience

Calvin Submitted this review about Estes Express
Review made Live: 5/8/2019 10:03:00 AM
My delivery arrived at the facility on the 8th of April which was literally 25 mins away from me. I was promised delivery April 11and then it got switched to the 13th and called to get a 4 hour window. Was told between 12-4. Never got a phone call. I called 3 times and got no answer.they never came. Then on Monday I was told the truck broke down. I didn't get it till April 17th. The tracking was never accurate. It said earliest delivery date was gonna be Thursday, but the sent it out on Wednesday. I get the items and the boxes are ripped and destroyed. Cedar company came to put my item together which was a swing set, they told me pieces were missing and wood was damaged as if someone ran a forth lift through it. So now I have to wait for more parts to be delivered. Never had such a terrible experience with a shipping company. They can't commit to times, or days, the tracking is unrealible.
Shipment Details
Origin State:
New Jersey
Pickup:
Late
Destination State:
New Jersey
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0