Enterprise truly appreciates customers taking the time to submit reviews. Please know they are taken very seriously. We welcome any recommendations that help to improve the quality of our services for our customers. What we do not welcome are reviews that post false allegations and this review is full of them. Please allow us to further explain. I can confirm this customer stated she "requested" her car be picked up June 1st and it was actually us that requested her car be available to use May 31st. We did this so the car could arrive by June 4. The customer changed the delivery date and requested her car be delivered after 10:30 am on the 5th instead and we accomdated her. That is when she landed in Nevada and we accomodated that.The driver picked up later to make sure he did not arrive too soon. We advised at booking that we estimate one to several business days for pickup from the FAD. The customer received a confirmation email to show what they booked. Our booking terms that she signed are also on our website. The estimated pick up date was was set for the 31st to the 1st and the contracts states that includes +/- 2 days. We can confirm that the vehicle was loaded on June 2nd within +/- 2 days. There was never any delay in the shipment as all dates and times are estimated. We were working specifically within the contract that the customer agreed to.The customer is dishonest when she says the car never was delivered. Below you will find a link with a screenshot that shows she signed for her car in Nevada on June 5th on time. If Transportreviews.com cares about transparency they could easily refute this review and take it down and call Centraldispatch.com. That is a platform only liscensed brokers and their agents can use to find carriers. This is where all companies dispatch loads from and all dispatches are permanent records on brokers profiles. Unfortunately, we know Transporreviews.com will not do this. They emailed us and requested we take down our links with all of the documentation we provided. We understand why they did so because it contained personal information. As a publisher they are not responsible for reviews so people can post anything they would like here whether it is true or not. Enterprise Auto Transport is an auto transport broker. Our sole job and responsibility are to arrange transport with a qualified carrier. We were advised that the first available pickup date was June 1. As a broker, we will reach out to every possible option to complete the shipment. We presented an option for a carrier that would be able to deliver in Nevada on June 4 and asked if it were possible to leave the keys with a friend or in a lockbox or somewhere safe. Customers do this routinely in our industry. The customer said no and luckily the carrier agreed to deliver the car the car on the 5th and accepted the transport anyway. We provide customers with estimated pick-up and delivery dates. Delays may occur before, and/or during transport due to weather or road conditions, government regulations, and more. For this reason Enterprise cannot and does not guarantee delivery dates or times. The driver provided her an estimated time and she repeatedly called him for updates on the time and those times that he gave her were estimates. She even tipped the carrier at pick up. Here is a link showing the BIll of lading showing the customer car was delivered on June 5. The car was deliverd in 5 days from Minnesota to Arizona. That is very good service. https://imagizer.imageshack.com/img923/1627/LjLwSm.png The customer tipped the carrier at pick up for his good service and its dishonest to say her car was not delivered. This can be confirmed by calling OCH trans at (213) 443-6343 Here is a link showing that the customer was not double charged on June 1. She was in fact refunded on June 1. The $-900 means refunded from the $1100 she paid: https://imageshack.com/i/pnQ0nOVRp In her review you will notice she never asked for a refund and that is because on the phone she screamed and yelled that she was refunded and she was upset that she was refunded. She claimed she only had an online bank and could not access cash to pay the carrier.If that sounds suspicous to you just imagine how we feel being on the line for $900.00 and not being able to prove the identity of the real card holder. When we refunded her she screamed and yelled mulitple profanties. She threatened to destroy our company online all because she did not read the receipt correctly and thought that the subtraction mark on the receipt meant she was charged again. The negative meant REFUNDED. The customers card was refunded because she was using many different alias and we suspected fraud. The customer is upset because we refunded whosever card she was using. She was never double charged. With that being said, services were completely rendered to the customer. If the customer truly filed a police report which we know she did not we implore the POLICE to contact authorize.net at 1-877-447-3938 and reference the authorization code which is included on the image in the link. It should be noted we in fact are the ones who contacted the police not her. Had this customer written some of these libel statements online while residing in the state of Nevada she could possibly be arrested for a gross misdeameanor.In Nevada, libel is a gross misdemeanor punishable by imprisonment of up to 364 days and/or up to $2,000 in fines. NRS 193.140. An individual harmed by a libelous publication may also sue for damages in civil court.