Company Response Review Report Review
Over charged me day of shipping

Angel D. Submitted this review about Eastern Pacific Logistic Services
Review made Live: 2/13/2019 4:56:00 AM
Was told 1500 for 2 cars. Took off work on scheduled day of shipping to get cars released to shipper since they are behind gates and at 2 different locations. After he swindled me for the deposit with the good price ,CARLOS then said the transporter truck broke down and cant get the qouted price on the Day of shipping saying he can only get someone for 200$ more. So I was forced to accept since I was already taken off work and scheduled to move. Then he sends me the most incompetent shipper who scratched my car underbody after he asks me to drive the car up the ramp for him guiding me incorrectly. The shipper didnt have truck adjusted at the right angle and damaged my car underneath slicing my exhaust catalytic converter. After he loads my car he surprises me and says this is my first shipment ever I just started today.Shipper then tells me will arrive Thursday but ends up with a different excuse every day and finaly gets there Sunday. Was so dumb he was out there for 6 hours in the cold flooded my car so it couldn't start and hurt himself with his own equipment. Finaly my friend had to drag my car off for him since he didnt know how to start and old car correctly. He gave it to much gas and burned out the started and killed my battery trying to move the car. Worst experience ever. Would never recomend this fraud company who didnt come through with the quoted price and send me a first timer from shipping company golden a trucking inc. As far as I'm concerned eastern pacific owns me 200 for lying about the qoute. I could have got a more experienced shipper and honest broker.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1500
Quote or Order Cost:
$1700

Car Condition
  • Vehicle was damaged
Company Response
mario from Eastern Pacific Logistic Services Submitted this response.
Response Date: 2/13/2019 1:42:00 PM
I am sorry you feel this way but everything was explained to you before we dispatched and as a matter of fact i discounted the rate several times because you wanted to be at $1500 for two 1970 and 1972 cadillacs when the original quote was much more... i even lowered our fee which is $300 for those type of vehicles to only $75 each it seems that the customer you give the most discounts to are the ones that complain,and find a problem with everything.you have no idea ..that you are the only person that has ever shipped two extremely long ,extremely heavy,and extremely large overall vehicles for that rate ever.... also each one of those vehicles takes two spots so instead of four cars the carrier only was able to fit your two vehicles..that is why he asked for the extra $200 you should realise things and be a little more grateful and recognise when people are helping. you were discounted over 3 times the rate it should have been. please remove this negative review we do not deserve it.