Company Response Review Report Review
Performance Issues

Greg Submitted this review about Domestic Auto Transport
Review made Live: 5/2/2011 10:17:00 PM
It took too long to get my vehicle picked up. I kept calling daily as I was anxious to get the vehicle picked up and delivered. I was told that they thought that they had a carrier and were hoping to hear back from him but I would call the next day and pretty much get the same story. After at least a week with no pick up date in sight, I said that I was going to go to another broker. Within two hours I got a call from a manager (Naomi) and was told that she had good news and bad news. The good news was that they had a carrier but it would cost $100 more but she did offer to split the cost which I thought was fair and at this point I really wanted to get my vehicle. I was told the pickup would be the following Monday however, the seller got a call from the driver that he was picking it up on Friday (3 days early). Luckily this worked for him. I never got a call from DAT only from the seller. When I called DAT on the following Monday, they seemed surprised that the vehicle was already picked up and then they sent me the confirmation paperwork. The car arrived on Wednesday in good condition. This was two weeks after originally contacting DAT. I got the car a week later than I expected and for $50 more than was originally quoted. I felt the communication from DAT was less than adequate and I felt I needed to keep calling them to keep the process moving.
Shipment Details
Origin State:
Texas
Pickup:
Early
Destination State:
New York
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3909495
Quote or Order Cost:
$988

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 5/9/2011 3:34:00 PM
If you are looking for great Customer Service.. Contact me at 360-834-6013 or email at lori@domesticautotransport.com Thank you for the review! I will do my best to improve my communication and follow up strengths with the process of transporting any vehicles. It is very important to keep in contact and communicate with all and any of my customers and I will take your comments into consideration when assisting future clients. If you ever need assistance with the transport or know of anyone who may, send them my way. It would be my pleasure to assist in the transport of vehicle, motorcycle, boat, SUV, and Truck… I wouldn't miss an opportunity to work with great customers! Thank you again. – Lori M.