Company Response Review Report Review
DAT

WalterJ. Submitted this review about Domestic Auto Transport
Review made Live: 4/30/2011 12:35:00 AM
I have very mixed feelings about this review. I very much liked and enjoyed interacting with everyone I came into contact with at DAT. Danielle was fun to deal with and I felt like she was doing everything she could to make this a great transaction. My only problem with DAT is that after 9 days of waiting to have the antique truck picked up Danielle called and told it it could be picked up that day for an additional $120 because it was out of the drivers way. She then emailed me that it was $125. I believed that our contracted price was what I should pay. I feel sure if I'd been willing to wait longer the original price would have held.
Shipment Details
Origin State:
Colorado
Pickup:
On Time
Destination State:
Alabama
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3910125
Quote or Order Cost:
$1441

Car Condition
  • Vehicle was damaged
Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 5/2/2011 2:04:00 PM
Danielle 360 834-6013 danielle@domesticautotransport.com. If you are looking for GREAT customer service please contact Domestic Auto Transport and ask for Danielle.....Walter- I am sorry you feel I didn't provide you with the 5 star service our company is known for. Unfortunately it does happen when the carrier is requesting more money to transport a vehicle, and being as we had been looking for a while, that is why i provided you with the option. We would have been more then happy to continue looking for a different carrier. Your were such a great customer to work with. I hope your wife is enjoying your new truck. Take care.-Danielle