Company Response Review Report Review
military move- transport 2 vehicles

Nicole M Submitted this review about Domestic Auto Transport
Review made Live: 2/11/2011 2:27:00 AM
When I originally contacted Domestic Auto Transport, I was sold on the customer service. Naomi was very professional and even helped me to obtain a hotel where my family and I would be staying till we found a home. There were a few hiccups along the way. The price I was quoted to pay ended up a few hundred dollars more than expected. I was really upset by this at first. I wondered why they did not tell me that the price they told me I would have to pay upon delivery could be more. After talking with Naomi, I realized that the the carrier that contacted them wanted more money. I then found out they would be in an enclosed carrier, and this was the reason why the price difference. I think if the weather in MN at the time would have been more favorable, we would have had more offers to take the vehicles. However, they ended up going in an enclosed carrier:) The cars were a little dirty ( to be expected) and there was grease on the seat of my husband's Fushion (leather interior-easy clean). This was once again no one's fault. The transport guy (Serge, again great!) had to climb through and on the vehicles when getting them secured for transport. I was very thankful that he did pick up the vehicles as he said he did not usually take vans, but since we had two he did. The date they could pick up was January 21, however, the vehicles did not get picked up till January 27. However, they said 7-11 days for delivery and he was early, he arrived in 6:) Overall, I feel for the price of $1700 plus the deposit, (which they helped me out on since the cost of the transport was substantially more), was well worth it for 2 vehicles to be transported over 1700 miles. I am very thankful to Naomi and Domestic Auto Transport for their time and professionalism. I would recommend them to anyone and will not hesitate to use them again in 3 years when we move to our next destination!!! Naomi, Thanks for all your help. God Bless, Nicole
Shipment Details
Origin State:
Minnesota
Pickup:
Late
Destination State:
Washington
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3886445
Quote or Order Cost:
$1700

Car Condition
  • Vehicle was dirty
Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 2/11/2011 12:21:00 PM
Naomi 360 834-6013 naomidenham@domesticautotransport.com. If you are looking for GREAT customer service please contact Domestic Auto Transport and ask for Naomi. Nicole, Thank you for the 5 star review. Once in a while there are customers that come along and remind you why you do this. I would just like to say thank you for being one of those customers. It was such a pleasure working with you and your family. I hope you enjoy our lovely state of Washington and that your family settles in here nicely. If there is any thing I can do for you in the future please just contact me. Again thank you for being such a wounderfull person and god bless you and your loved ones.