Not Happy

Anirban Tarafder Submitted this review about Domestic Auto Transport
Review made Live: 12/19/2010 9:24:00 AM
I have posted a review previously but posting again so that other customers can be benefitted. My prev review is here : http://transportreviews.com/review/00071799.asp

Domestic Auto business model is simple - Lure Customers with cheap rates. After they have agreed come back to them 1-2 day before they will move and hike the price. Because of short time Customers won’t be able to make the deal with some other Transporter. Ask them for Reviews to qualify for Rebates. Never pay the Rebate.

They quoted me for $665 for a transport from Tempe, AZ to Carbondale, IL. 1 day before I was leaving they hiked the prices to $800(before a $50 rebate). Arrived at destination a day late. I gave them the review but never got back any rebate. Nobody answered my calls or replied to my emails also. Be aware if you are making a deal with them. I had paid $800 for a move where I was quoted for $665 initially.

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 12/20/2010 1:49:00 PM
Sheila Paquette 360-834-6013 sheila@domesticautotransport.com Anirban, I am sorry you feel this way. I will personally see why you have not received your rebate and get back to you. As for the pricing we price based off of the going rate the carriers are charging the day you request a quote. We can not control if a carrier asks for more funds to take your vehicle but give you every option as we do not know all your circumstances. You have the right to say yes or no if a carrier wants more to take your vehicle. We NEVER tell you you have too accept. Below is customers first review. Poster: Anirban Tarafder Date: 7/23/2010 12:49:00 AM Reviewed: Domestic Auto Transport 4 Star Review Subject: Good Service Review: I think Domestic Auto did a good service in delivering my sister's cars from Tempe, AZ to Carbondale, IL. Considering this to be a not so popular route they did a good job. The Car was a late by a day but this is OK for me since the condition of the car was perfect. The Domestic Auto Tele Operator Marria was very helpful and she guided me through the process very well. They called me well ahead of time to let me know the pick up and drop off of the Car. I found them very profesional. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Response: Posted by a representative of Domestic Auto Transport on 7/28/2010 2:02:00 PM Thanks so much, Anirban!! It was a pleasure working with you....I appreciate you taking the time to leave your feedback and if you ever need help in the future, please don't hesitate to call :) -HOLLY 360-834-6013 or holly@domesticautotransport.com Anirban Tarafder gave Domestic Auto Transport a rating of: 4 Stars Review details Quote or Order ID: 3861018 Quote or Order Cost: $800 Origin: Arizona Pickup: On Time Destination: Illinois Delivery: Late Total Time from pickup to delivery of vehicle: 5 day(s) Truck/Carrier Type: Open Dirty: No Items Stolen: No Damaged: No Primary Contact: Holly Burton