Company Response Review Report Review
Review

Sadao Jinno Submitted this review about Domestic Auto Transport
Review made Live: 7/27/2010 11:06:00 PM
This company offers a referral service that connects you with available carriers who transport your cars. They chart a 20% commission on top of the usual costs of shipment with reputable carriers, which is reasonable if you have not used any carriers in the area before in the past. It is a safe alternative to having to evaluate carriers in your local area. The time to obtaining a suitable carrier is reasonable. Staff is for the most part very helpful and prompt in responses. Information about the damage and claim process was lacking on initial consultation. The response person at the time was not very professional over the phone and could not empathize with why I would need more details about the contract/liability/claim process and maximum amount covered which I will be signing with the carrier company. When I signed up eventually, the agent in charge of my case was very professional and i had no difficulty getting in touch with the carrier. Negotiating for promptness of pick up and delivery is not at all guaranteed by the company and nor do they have the ability to control this. THey do however, connect you with the carrier then you have to communicate with the carrier for promptness. But as stated in the agreement, non of the carriers guarantee promptness. So please be aware of this when scheduling.
Shipment Details
Origin State:
Ohio
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3860809
Quote or Order Cost:
$1058

Car Condition
  • Vehicle was dirty
Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 7/29/2010 6:38:00 PM
Sadao, per our conversation earlier, I am so happy you were satisfied with my customer service and apologize for the help you failed to receive from another rep. Our goal here is to provide the best possible customer service experience! Unfortunately, we don't have control over the carriers and their delays but can do the best we can to communicate the issues. Thanks again for the kind words you shared with me. -HOLLY 360-834-6013 or holly@domesticautotransport.com