Company Response Review Report Review
Delivery Problems

Diana Submitted this review about Domestic Auto Transport
Review made Live: 6/3/2010 1:05:00 PM
Initially, we were pleased with Domestic. They found a hauler (KAGI) to pick up my 1978 El Camino from New Jersey and have it delivered in Missouri. The pick up was on time, but the delivery was late.

When the delivery finally did occur on an evening of October 2009, the driver refused to bring the car the the predetermined location, so we met him somewhere else. Upon arrival, the hauler (KAGI) asked us to inspect El Camino. We asked him to take the car off of the truck first and he refused. Eventually we got the driver to take the car off of the truck. When we saw the damages to the hood and vinyl top, from a hook that had been riding on top of my classic car the whole way, he refused to let us have the paperwork to fill out the damages. The hauler drove off refusing to accept our check and refused to give us a receipt leaving us with a damaged car.

Initially, when we called KAGI they said right away they were sorry for the damages, came and looked at the car, and offered to pay. When they got the estimate, they suddenly changed their minds. They offered to come pick the car up and fix it themselves! We declined. After that, KAGI has refused to answer phone calls or letters from us or the insurance company.

We contacted Domestic since they are the company we hired to be sure the El Camino was delivered properly and they also refuse to pay for the damages. They claim that since there is no documentation and since the driver did not report damages, there is no claim. It is now June of 2010 and the El Camino was delivered in October of 2009 and we have yet to be paid for the damages to our classic car. I would not recommend using Domestic as your hauler. If they will not take responsibility for the drivers they hire and the items they deliver, what is the point of using their services?
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
Missouri
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#373347
Quote or Order Cost:
$645

Car Condition
  • Vehicle was damaged
Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 6/4/2010 6:23:00 PM
Diane... We are very sorry your vehicle was damaged, however we have done everything legally possible to assist you in rectifying the problem and at this point, there is just nothing more we can do. Please review #11 and #12 in our Terms and Conditions which are emailed along with our original quote, on our website and sent with the order confirmation #11. All claims for damage must be taken up directly with the carrier, and if there is any damage, the liability for damages lies solely with the carrier. DAT will assist client with necessary carrier information (name, phone numbers of that particular motor carrier used for transport). #12. Signing the Bill of Lading at destination, without notation of damage, will be evidence of satisfactory delivery of vehicle. Under no circumstances can client make a claim if no damages were noted at delivery. Client or client^s agent is highly encouraged to check your vehicle(s) over very carefully before you sign the Bill of Lading. Again, we are very sympathetic to your unfortunate situation and after reviewing our Terms and Conditions you can see that we have done everything we can. MALIA 360-834-6013