Good customer service, slow delivery

Elizabeth Bacon Submitted this review about Domestic Auto Transport
Review made Live: 1/9/2010 8:28:00 PM
Tara Neyer is an excellent sales person and a good communicator. Unfortunately, the shipment was not scheduled in 1-7 days but in 10+ days from the contract date. So for that reason I put 4 stars instead of 5 stars.

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 1/9/2010 10:27:00 PM
Thank you for your review Elizabeth! I really appreciate your review... But actually, I placed your order on the 8th, got your vehicle scheduled the same day with an excellent carrier too with 100% positive ratings who was going to be in the area but not for 10 days, which he actually ended up picking up a day earlier on the 17th, so 9 days later it got picked up and then he delivered before the date you requested! There was nothing wrong with this at all. You got an excellent driver that I advised you at the time I couldve passed on if you wanted to get it picked up sooner, you chose not to do this... why pass on a driver who has been driving for years and has NO negative ratings at all when a Porsche Cayman is involved!?!? FYI, we advise that an order should be scheduled within 1-10 days of the ready date, but that doesnt mean scheduled and picked up in 1-10 days! Although, yours was anyway... This shipment went great and smooth, in my opinion! So sorry you seem a little disappointed... Well, Thank you Elizabeth! I would still love to help you in the future if the need arises! MY DIRECT #: 360-834-6019 OR EMAIL: TARA@DOMESTICAUTOTRANSPORT.COM! Have a happy new year! ~Tara =)