Company Response Review Report Review
Janelle Broersma 360-853-2872 ext 7092)

Roy Warren Submitted this review about Domestic Auto Transport
Review made Live: 10/7/2013 3:12:00 PM
The representative ignored at least a half dozen phone calls concerning the shipment of my vehicle. Emails were ignored as well. A price break we were told would probably happen after the 15th of the month never happened. We were given the name and contact information of the driver, who also did not return our phone calls. No surprise there, since it wasn't even the correct driver. Another representative finally got thru to him, only to find he was in Calif., and did not have our vehicle. The driver who finally delivered our vehicle left it in the middle of a downtown street 4 blocks from our address - communication with him was almost impossible because he barely spoke English. The vehicle did arrive unharmed, which was a great relief.
Shipment Details
Origin State:
Virginia
Pickup:
Late
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3001962
Quote or Order Cost:
$1210

Company Response
Terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 10/7/2013 3:28:00 PM
Janelle@Domesticautotransport.com 360-853-2872 I am sorry that you were not satisfied with our services. I know that several team members were in constant contact with you from start to finish. I am glad to hear that your car was delivered safely. Thank you for the constructive review. We always use this to better improve our services