Company Response Review Report Review
poor customer service

Mike Submitted this review about Domestic Auto Transport
Review made Live: 5/29/2012 11:23:00 AM
Naomi was maybe having a bad day, but she needs a lesson on customer service. We were never contacted even on the first day of the possible pick up date. Called the week before pick up and was told we would be called. Never called. I had to call myself, and was told that there would be a possibility the car may not be picked up.

When canceling the order, I was asked " what would canceling solve?". What it would solve was that we would then give our money to someone who cared about our business.

Don't use this company if you expect prompt communication and good customer service.

I cancelled the order....
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Order # 2750
Quote or Order Cost:
$700

Company Response
Terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 5/29/2012 7:37:00 PM
Naomi@Domesticautotransport.com 360-834-6013 Mike, I am sorry that you feel my customer service was unacceptable. We simply ask for the reason of cancellation so we can inform dispatch. We never took a dime from you as we don't collect anything until the vehicle is loaded. That in itself shows that we care about our customers as we don't want to be out any money until your vehicle is loaded. That is our incentive to get your vehicle picked up because we don't get paid until your vehicle is secured on the carrier. Again I'm sorry that you feel that we did not produce a carrier for you.