Company Response Review Report Review
A bust

Walter Submitted this review about Domestic Auto Transport
Review made Live: 1/3/2012 11:55:00 AM
I used them successfully before when Malia worked there. She moved on. I should have known there was going to be a problem when we had bad connection at one point and the person at Domestic told me she was going to call me right back and did not. We scheduled a pick up, admittedly on 1/1. Again the contact person said she would get back to me shortly before pick up and did not. I called and left voice messages and sent an email, no answer. I called the driver. The number was no longer in service. Turned out they gave me the wrong number. On 1/2, after the car was not picked up as scheduled, I called them (they did not call me which would have been appropriate given all of my messages). They said they called and left a message with the driver, but also could not reach him. At that point I gave up and scheduled with a different broker. Domestic customer service was poor, but I was also uncomfortable shipping with a driver who neither shows up when scheduled nor calls to let me know he was going to be late. I called Cascade Vehicle Shipping and who answered the phone? Malia. Small world. I knew she was reliable to work with and so feel comfortable things will go well now.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Maryland
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3976796
Quote or Order Cost:
$1049

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 1/16/2012 10:24:00 AM
Walter, I am sorry you fell this way. The carrier had a delay and unfortunatly there is nothing we can do about that. There are things in theis industry that we have no control over. I am sorry that we were not in the office on the holiday to answer the phone for you and exsplain that there can be delays out of our control. I wish you the best, Naomi For a FREE no OBLIGATION quote please call Naomi at Domestic Auto Transport 360 834-6013 or email me directly at naomi@domesticautotransport.com