This review was a real surprise! We booked this customer 3/2 and dispatched his vehicle on 3/8, 4 days before his first available ship date, at the rate we quoted. No, we never guarantee a pick up date as we are a broker and do not have our own trucks to make this statement. As you can see by reading the above review he fell prey to a tactic some brokers use. If some one guarantees you a pick up date hang up the phone and look elsewhere. We were never asked for a refund, and for the record we would not have given one. We performed our service, the carrier we used has a 96% rating and all the current insurance and limits. In fact we have used this driver before with no problems. If you have a bad cruise do you complain to the travel agent or the cruise line?