Company Response Review Report Review
Bait and Switch; Liar and Unprofessional company

NK Submitted this review about Crystal Car Shipping, Inc
Review made Live: 1/16/2023 6:53:00 PM
I had done a lot of research to find a shipping company that has the best reviews. Crystal car shipping qualified and on speaking with Rowan Stewart, he assured me that the quoted price will not change on the day/week of delivery as they are a reputed company. So, I went ahead and signed the contract with them for $1100 a month in advance (in Nov) and gave a 5 day window (12/12 as the first date and 12/16 as the last day). A week before the pickup week I texted Rowan many times to ask when is pickup happening. He replied pickup will be on the last day of the pickup window. On the last day of the pickup window surprisingly his driver cancelled my order and now Rowan jacked up the price to $1500 and said this is the price the new driver is quoting and made me sign a new contract on the day of pickup (12/16). This proved to me that this company is just like other companies that have bad reviews. It seems like this Crystal car shipping company has created false profiles to add 5 star reviews. Anyways, I had no choice and had to pay higher price at last moment to ship my car. The nightmare did not end there. The delivery was supposed to happen on 12/23/2022. I needed to be at the pickup location so I kept asking to confirm the delivery date. Everyday I was being told the delivery is happening today (that too on asking and not proactively being informed what is going on). I could not make any holiday plans and my entire vacation was spoilt and finally my car arrived on Dec 29. At least if I was told truthfully that car delivery is delayed I could have made some holiday plans. Additionally, on talking to the driver who delivered. He said that that Rowan gave him my wrong number so he was informing an incorrect number about the status of car delivery! Also, he told me that Crystal car shipping just paid them $1000 and he was booked many days in advance of my pickup date. So, basically Crystal car shipping company did a big drama on my pickup date to jack up the price (to earn $500 instead of $100 commission on this car shipping deal). So, overall this Crystal car shipping company is a liar and unprofessional company (especially Rowan Stewart). They will quote you a price and jack it up on last day. They will not respond to your messages during delivery and will keep you hanging and waiting for your car delivery all day for weeks. Avoid this company at any cost!!!
Shipment Details
Origin State:
Connecticut
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
9868475
Quote or Order Cost:
$1500

Car Condition
  • Vehicle was dirty
Company Response
Crystal Car Shipping, Inc from Crystal Car Shipping, Inc Submitted this response.
Response Date: 1/17/2023 1:24:00 PM
Dear Customer, thank you for your detailed feedback. We went over your order and as per our system, you did have a driver assigned, however, he canceled the order on the day of pick up. Unfortunately, situations like that happen and we are forced to search for alternative options in a timely manner. Sometimes they end up being more expensive for the last minute booking. Your driver doesn't get the whole payment from you, since it is divided into two parts: the first part is a partial deposit that covers fees, taxes, and insurance and the second part is the driver's payment. This is how most carrier companies operate. We are so sorry for the price change and the delay with your order, we know that it is definitely not something you want to deal with over the holidays. We are so sad to let you down and we hope for your understanding. Please accept our apologies.