I recently purchased a used vehicle from a car dealer (through CarFax) in another state. The car had to then be transported to me about 1,000 miles. I began to research Car Shipping companies (there were many and it is all works in a rather convoluted manner between agents/brokers and actual carriers (who actually transport the car to you)). After a full day’s research, I narrowed down to 2 shipping companies and contacted them by email. One was Crystal Car Shipping – they had good online reviews. Neil Castro from Crystal Car Shipping began to correspond with me. This was my first time with such a shipment, so I was quite nervous and did not know much. I then got on the phone with Neil and he walked me through the “this is how it will be done”. That itself was very helpful. Then, I told Neil that I was leaning towards using Crystal, but I needed his assurance that he would stay as my only contact and that he would commit to help me throughout the process. I got a formal quote and we began down this path.
Neil was superb! The first thing I would say is that he was VERY reassuring throughout. He actually did help bring my anxiety down considerably. As promised, he stayed in regular touch by email and text and even phone calls throughout the process to the very end. He was timely with his end and got a carrier lined up to pick up my car. He communicated those details and then he stayed in touch with the carrier and driver, and me.
The car got to me in 3 days, actually a day ahead of schedule and in good shape – no issues there.
For completeness, and in fairness to those new to this car shipping business, I will mention this for those who may be doing this for the first time as well – this Car Shipping industry has some interesting “inner workings”. Learn about that. I had nearly 50 solicitations for shipping my car, with prices ranging from $800 - $2300! Neil’s initial quote was close to the low end. By the time he picked a carrier, he called and said it would be $300 more. But at that point, I was getting calls from people telling me my car would not ship for less than $2000-$2500! These requests apparently get on some “national bulletin board” and so everyone knows you are trying to transport a car. Neil was still able to negotiate a decent price and I gave the OK to proceed. By that time, I had a better sense of how this worked – and I had also read many, many reviews by many angry customers about these price changes from initial quotes. Now some companies do guarantee the rates, but these rate variations seem to be the nature of the beast as well – so be well aware and do your research well. I can’t speak to how firm any other quotation may have been – but don’t go with the lowest price company or quote either. Talk to someone as I did with Neil. Get familiar and get comfortable with who you are dealing with.
I would highly recommend Neil Castro and Crystal. He did everything he committed to doing and put me at ease throughout the (what for me was) stressful week! Based on the nearly 50 quotes I got, most unsolicited at that (!), the price Neil was able to secure was still at mid-point and Neil helped see the transport through from start to finish.
Thanks Neil – great job!!!
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Oklahoma
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
950
Quote or Order Cost:
$1300
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