Please take a lesson from us. My wife and I moved from Phoenix to Oregon so that I could finish up my schooling. My wife was left to deal with getting our car brought up to us and chose Countrywide because they offered us the best rate. The car was available for pick-up on June 29th and it is now July 15th and the car is still in Phoenix. I am a reasonable person and we have made due with Oregon's great public transport system but Countrywide customer service has been nothing but rude and unhelpful. We were originally told that the car would be picked up in a 5 day window from June 29th. We called to follow up and were then told the pick-up would be July 3rd to the 6th. After that time passed we called for an update and were told that due to the July 4th weekend pick-up was impossible and would be the 6th through the 9th. On July 10th we called and tried to speak with someone saying we just needed an honest appraisal of what is happening with our car. We spoke with our third agent who said that he looked into our claim and said that we would be made an expedited priority case and would be dealt with in the next 2 days. Well as you can guess on the 13th we called back, a little upset by this time as you can guess with it being two full weeks since the car was available, and spoke with another agent of countrywide who apologized up and down and said he swore on his life that he would personally take our case and see that it was resolved and would call us back. We never got the call and now on the 15th we called in and were told that we would need to wait another 5 days before the car could be picked up and that even then there were no guarantees. I have to admit that made me more than a little upset after expressing my frustrations the agent then said that there was a driver 3 hours away from the pick-up and the only way to guarantee now to get the car and begin delivery was to pay an extra $300 to raise our claim to "gold" priority status. Well, that infuriated me. This whole thing seems like a shakedown and we are left to their mercy because were already moved thousands of miles away from our car. We have now had to arrange for another family member to get to our vehicle and drive it up for us after more than two weeks of lies and absolutely no help or understanding from Countrywide. They have given us the same run around that you can read about in other reviews about getting a refund as well. This has been one of the worst experiences I have ever been a part of. My only hope at this point is that I can help someone else avoid the same mistake. I honestly try to be an understanding individual and was aware that Countrywide is simply a broker that tries to arrange for auto delivery through various carriers but this whole way I have gotten no customer service from Countrywide what so ever. The entire staff that handles calls simply told me what I wanted to hear then lied by saying I should be patient and it will be another so many days. I asked to speak with a manager to reach a resolution the attendant became rude and told me the only solutions were to wait and see or to pay the extra money. Use Countrywide at your own peril.
Shipment Details
Origin State:
Arizona
Pickup:
Never
Destination State:
Oregon
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
79483
Quote or Order Cost:
$485
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