Dishonest, Overcharged, etc...

Jenn Submitted this review about Countrywide Auto Transport(CA)
Review made Live: 5/18/2009 10:45:00 AM
Our first bad experience was being charged 2 times on our credit card. It took many phone calls on our end to try to clear this up. They had absolutely no integrity, not one phone call to us, even saying "I'm sorry". We are talking about an extra $995.00 on our credit card. They told us that we would have to fill out a form then submit it to the accounting department. I ended up calling our CC company and opening a dispute.

Our next bad experience was that on the day of scheduled pick up, we had to call them to find out what was going on. They told us that they did not have a driver even though we were assigned one. We called the driver directly, and they had no clue who we were. The driver finally got our information and our vehicle was picked up 4 days late (Countrywide's fault, not the driver).

Overall, our experience with Countrywide was horrible. The customer service was horrible, and the company does not have the integrity to uphold their end of the contract. We will NEVER use them again.

Company Response
cwat from Countrywide Auto Transport(CA) Submitted this response.
Response Date: 5/23/2009 1:20:00 PM
In reference to the above posted Blog. We Countrywide Auto Transport are A high volume shop. We have been in the transportation industry just over 20 years and we transport up to 1,000 vehicles a month. As a high volume shop, we are bound to have an occasional unhappy customer. With the volume that we do (According to Transport reviews) verses the number of complaints that we allegedly have (According to Transport reviews), we show a .55 % ratio of customers (Happy Or Unhappy) that have actually posted a Blog on Transport Reviews. This means that for every 300 customers, we have 1 Possible unhappy customer. Although 0% ratio of unhappy customers is our obvious daily goal, we do on occasion get a customer that just can not be pleased. In the customer service industry, it is close to impossible to please every one. In addition to that, we (Countrywide Auto Transport) obviously know each and everyone of our customers. More that half of the Blogers with complaints on Transport Reviews are in fact Unverifiable. Unfortunately a web site such as Transport Reviews, gives "one unhappy customer" an opportunity to post 5 or even 10 fake Blogs. Many of the Blogs on this web site are in fact over exaggerated, outrageous and or fabricated stories. We are currently consulting an attorney in reference to verifying the origin of these unverifiable "unhappy customers" Making sure that they are not from one malicious individual. Upon discovering who theses malicious Blogers are, we will pursue legal action immediately for Defamation Of Character. It is a travesty for a web site such as Transport Reviews, which is intended to help the Consumer, mislead and misinform them instead. As well as unfortunately give an opportunity to anyone that wasn’t "happy", to "bash" an honest and hard working company. We have, are and always will strive to provide all of our customers with a hassle free transport with the best customer service. Countrywide Auto Transport 949-347-1680 27762 Antonio Parkway, Ste L1601 Ladera Ranch, CA 92694