Terrible Experience

Frank Submitted this review about Countrywide Auto Transport(CA)
Review made Live: 2/27/2009 8:19:00 PM
My experience with Countrywide Auto Transport was poor from the beginning. I was given a pick up date and the promise of a tracking device so I knew where my vehicle was at all times. The pickup was 4 days late and I never received any type of information regarding how I could track my vehicle.

My car arrived 2 days late and it wasn't brought to my house as agreed upon, instead it was dropped off at a shopping center 5 miles away.

My credit card was charged twice and I caught the mistake three days later. For the next 28 days, I called the company daily and requested a refund. I was told repeatedly that I had to call back either the next day or the next hour. I reached out to two supervisors, Joe and Al and still received no assistance.

I felt that the entire experience was a complete bait and switch. Prior to handing over my credit card, Countrywide Auto Transport was courteous, knowledgeable and friendly. After receiving my money, I was passed around from representative to representative and supervisor to supervisor and was still unable to get the answers I needed.

I would HIGHLY recommend not choosing Countrywide Auto Transport for your transport needs as they do not provide the services they claim and provide poor customer service.

Company Response
cwat from Countrywide Auto Transport(CA) Submitted this response.
Response Date: 4/24/2009 1:19:00 PM
In reference to the above posted Blog. We Countrywide Auto Transport are A high volume shop. We have been in the transportation industry just over 20 years and we transport up to 1,000 vehicles a month. As a high volume shop, we are bound to have an occasional unhappy customer. With the volume that we do (According to Transport reviews) verses the number of complaints that we allegedly have (According to Transport reviews), we show a .53 % ratio of customers (Happy Or Unhappy) that have actually posted a Blog on Transport Reviews. This means that for every 300 customers, we have 1 Possible unhappy customer. Although 0% ratio of unhappy customers is our obvious daily goal, we do on occasion get a customer that just can not be pleased. In the customer service industry, it is close to impossible to please every one. In addition to that, we (Countrywide Auto Transport) obviously know each and everyone of our customers. More that half of the Blogers with complaints on Transport Reviews are in fact Unverifiable. Unfortunately a web site such as Transport Reviews, gives "one unhappy customer" an opportunity to post 5 or even 10 fake Blogs. Many of the Blogs on this web site are in fact over exaggerated, outrageous and or fabricated stories. We are currently consulting an attorney in reference to verifying the origin of these unverifiable "unhappy customers" Making sure that they are not from one malicious individual. Upon discovering who theses malicious Blogers are, we will pursue legal action immediately for Defamation Of Character. It is a travesty for a web site such as Transport Reviews, which is intended to help the Consumer, mislead and misinform them instead. As well as unfortunately give an opportunity to anyone that wasn’t "happy", to "bash" an honest and hard working company. We have, are and always will strive to provide all of our customers with a hassle free transport with the best customer service. Countrywide Auto Transport 949-347-1680 27762 Antonio Parkway, Ste L1601 Ladera Ranch, CA 92694