The worst I have dealt with in 25 years

Eddie Submitted this review about Countrywide Auto Transport(CA)
Review made Live: 2/3/2009 1:20:00 PM
I must agree with other posts. This company has the worst customers servive of any business I have ever dealt with.
They made me a promise of delivery that they made no effort in keeping.
When asked what they were going to do about expediting the delivery they took no steps to make good to their promise and were extremely rude on the telephone.
I am told by the sub-contract shipper that they actually recieved a fax to ship a day after the vehicle should have been delivered.
I was also told by the sub that Countrywide threatened to put my vehicle on an even later transport truck because of my compaint!....intentionally trying to be vendictive.
Since I have cancelled my order and thru a little research have found a trucking company that has made me a promise, in writing, of a shipping date that will work for us.
The overall attitude of this company is rthe worst I have ever seen. They lie and decieve, and when the customer calls its all fun and games for the employees.
BEWARE!.....DO NOT DO BUSINESS WITH THIS COMPANY!

If you are reading this after having the same experience, here is some helpful info:

CALIFORNIA BUSINESS PORTAL shows their agent for process to be,

Atty Jonathan M. Feldman
4640 Admirality Way Ste, 402
Marina Del Rey, Ca 90292
Ph# (310) 301-3545 option #2



Company Response
cwat from Countrywide Auto Transport(CA) Submitted this response.
Response Date: 4/24/2009 1:23:00 PM
In reference to the above posted Blog. We Countrywide Auto Transport are A high volume shop. We have been in the transportation industry just over 20 years and we transport up to 1,000 vehicles a month. As a high volume shop, we are bound to have an occasional unhappy customer. With the volume that we do (According to Transport reviews) verses the number of complaints that we allegedly have (According to Transport reviews), we show a .53 % ratio of customers (Happy Or Unhappy) that have actually posted a Blog on Transport Reviews. This means that for every 300 customers, we have 1 Possible unhappy customer. Although 0% ratio of unhappy customers is our obvious daily goal, we do on occasion get a customer that just can not be pleased. In the customer service industry, it is close to impossible to please every one. In addition to that, we (Countrywide Auto Transport) obviously know each and everyone of our customers. More that half of the Blogers with complaints on Transport Reviews are in fact Unverifiable. Unfortunately a web site such as Transport Reviews, gives "one unhappy customer" an opportunity to post 5 or even 10 fake Blogs. Many of the Blogs on this web site are in fact over exaggerated, outrageous and or fabricated stories. We are currently consulting an attorney in reference to verifying the origin of these unverifiable "unhappy customers" Making sure that they are not from one malicious individual. Upon discovering who theses malicious Blogers are, we will pursue legal action immediately for Defamation Of Character. It is a travesty for a web site such as Transport Reviews, which is intended to help the Consumer, mislead and misinform them instead. As well as unfortunately give an opportunity to anyone that wasn’t "happy", to "bash" an honest and hard working company. We have, are and always will strive to provide all of our customers with a hassle free transport with the best customer service. Countrywide Auto Transport 949-347-1680 27762 Antonio Parkway, Ste L1601 Ladera Ranch, CA 92694