They should be arrested!!

Jerome Aiello Submitted this review about Countrywide Auto Transport(CA)
Review made Live: 1/15/2009 8:52:00 PM
BEWARE! BEWARE! DO NOT USE COUNTRYWIDE!!! They are running a scam! They are charging people's credit cards and NOT picking up vehicles. I was ripped off by this company. I scheduled January 3, 2009 as the first available pick-up date for my Toyota Corolla. It was supposed to be delivered from CA to NJ. I called them on January 6 to ascertain the status. I was told that the vehicle would likely be picked up on either 1/7 or 1/8. On 1/8 I was told that it would be 1/9 or 1/10. I tried contacting them on 1/10. I spoke with someone who said that he would get back to me. He also said that there were two possible carriers available to pick up my car. I was also told that the car would likely be picked up by 1:30 PM. Needless to say, 1:30 PM came and went. I tried calling back but only received a voicemail. By the way, don't bother calling them on the weekends because they are off. On January 6, I also told them that I was moving for good on Saturday (1/10). They lied that they would get the vehicle by then. I then went with "Dependable Auto Shippers." They picked up my car right away with no issues. They were professional and not very expensive. Also, Countrywide promised me a refund. As of today (1/15) my refund check has not been processed. Please take heed! DO NOT LET ANY company charge your credit card prior to performing their promised service.

Company Response
cwat from Countrywide Auto Transport(CA) Submitted this response.
Response Date: 4/24/2009 1:29:00 PM
In reference to the above posted Blog. We Countrywide Auto Transport are A high volume shop. We have been in the transportation industry just over 20 years and we transport up to 1,000 vehicles a month. As a high volume shop, we are bound to have an occasional unhappy customer. With the volume that we do (According to Transport reviews) verses the number of complaints that we allegedly have (According to Transport reviews), we show a .53 % ratio of customers (Happy Or Unhappy) that have actually posted a Blog on Transport Reviews. This means that for every 300 customers, we have 1 Possible unhappy customer. Although 0% ratio of unhappy customers is our obvious daily goal, we do on occasion get a customer that just can not be pleased. In the customer service industry, it is close to impossible to please every one. In addition to that, we (Countrywide Auto Transport) obviously know each and everyone of our customers. More that half of the Blogers with complaints on Transport Reviews are in fact Unverifiable. Unfortunately a web site such as Transport Reviews, gives "one unhappy customer" an opportunity to post 5 or even 10 fake Blogs. Many of the Blogs on this web site are in fact over exaggerated, outrageous and or fabricated stories. We are currently consulting an attorney in reference to verifying the origin of these unverifiable "unhappy customers" Making sure that they are not from one malicious individual. Upon discovering who theses malicious Blogers are, we will pursue legal action immediately for Defamation Of Character. It is a travesty for a web site such as Transport Reviews, which is intended to help the Consumer, mislead and misinform them instead. As well as unfortunately give an opportunity to anyone that wasn’t "happy", to "bash" an honest and hard working company. We have, are and always will strive to provide all of our customers with a hassle free transport with the best customer service. Countrywide Auto Transport 949-347-1680 27762 Antonio Parkway, Ste L1601 Ladera Ranch, CA 92694