MILITARY STAY AWAY

Hiep Submitted this review about Countryway Auto Transport
Review made Live: 6/17/2011 12:00:00 PM
Very very disappointed with this company. With all the stress I have to deal with the Military PCS move, I have to deal with my vehicles didn't have someone to transport them to the new duty station. This company let me down and didn't have a driver to pick up my vehicles on the promised pick-up date. Susie were very professional and helpful, but couldn't deliver the business at all. I will not use this company again and will not recommend this company to anyone else.

Company Response
Iryna Bahram from Countryway Auto Transport Submitted this response.
Response Date: 6/17/2011 4:59:00 PM
We go out of our way to ship his car. Answer every single phone call and email from him. We did go down on price and cut deposit in half on his request. Dispatcher assign truck to move his vehicles on June 14th but he wasn't happy because he want driver to hold his vehicle for 4 days before he can accept delivery . Driver cannot hold and store customer vehicle.So Mr. Hiep refuse that driver and we have to cancel the dispatch. We start all over.Than the following day suddenly he call us and cancel the order while dispatcher was working on assigning another driver for him. We did give Mr Hiep very good price and excellent customer service, he canceled order in the middle of process without reason and post bad review. I guess , some people, no meter how much you do for them will turn around and stab you in the back. Just because.Thank you Hiep.We wish you good night sleep. Head supervisor.Kevin Valene