Company Response Review Report Review
Worst BROKER ever - dishonest and will leave you to work with carrier

Rob Allen Submitted this review about Corporate Auto Transport
Review made Live: 3/29/2012 4:47:00 PM
Jon Ellingsen should never work in the auto transport business. Corporate Auto Transport knew my timing as it was the decision maker for going with this transporter. My vehicles were to be picked up between the 15th-20th of March in order to have them delivered after the 23rd. The driver, dispatch, and at the initial sale & communication was around my critical dates. During my conversation with Jon he asked who I was planning to use and I told him Amercian Auto Transport. Wow, guess who he contracted the business with. If I knew that I would have cut our the middleman. When my vehicles were picked up Friday afternoon. Immediatedly call Jon and told him to make sure these vehicles are not delivered (once again) until after the 23rd as I will still be in California. I have an email at 12:01 am a revised quoted with new timing stating the vehicle would be delivered on Monday. Jon was supposed to return my call by 5pm that Friday.

I still have not heard back from Jon. He left me to work it out with the carrier. Poor Tara in Dispatch tried to smooth it over for Jon, but she did a terrible job trying to cover for him. Their Corporate attitude was FIND someone to receive the cars for you. Once I told them they will either deliver after on or after the 23rd and or pay for storage at their cost; I did not hear anything back and they would not receive my calls. However, hats off to American Auto Transport for helping me find a solution and even delivered the cars without taking the payment. American Auto Transport accepted they poor business from Corporate Auto Transport and allowed me to mail the check to them once I arrived in Michigan on the 23rd of March. The check was another issue where Jon lied to both me and the carrier. He told the carrier that they were receiving a Cashier's Check and we issued a business check as agreed with Jon.

SO BE WARNED! STAY AWAY FROM CORPORATE AUTO TRANSPORT!! TERRIBLE TERRIBLE BUSINESS... If you want to view my string of email communication please contact me.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Michigan
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
42398
Quote or Order Cost:
$1500

Company Response
Corporate Auto Transport from Corporate Auto Transport Submitted this response.
Response Date: 5/10/2012 8:09:00 PM
When Rob said it can't be delivered until the 23rd we let the carrier booked know and they agreed to it. We told Rob they wouldn't accept a check for pmt and that if he wanted to book with this carrier that it had to be COD, he agreed. The cars got picked up then the carrier called us to say the cars would arrive sooner than next Friday now and that Rob needs to accept them because they have no other option. We called Rob and left a message and emailed him and his exact response was: Per my conversation with Jon and the transporter. No one will be thete until after the 23rd. Sent from Yahoo! Mail on Android. <- SO OBVIOUSLY Rob told us AND HE told the carrier too!! So if we both told the carrier and carrier accepted the cars, who is really to blame for the delivery dilemma?? Obviously, the carrier! This isn't something that has happened to us before, but we did try to fix this for Rob and our dispatcher did take time out of her weekend off to deal with this and called the carrier several times and they would not cooperate! So all she could do was give suggestions to Rob to help the situation and Mr. Allen calls the help a poor attempt!? Hmm. We would hope our customer service would be appreciated more than that!? To be safe, we have since placed this carrier on our do not use list, since they do not represent the kind of service we provide. So we WONT use them again. But in no way did we do anything wrong and we didn't avoid Rob obviously. Why is Rob thanking the carrier?? THEY are the ones he told: no delivery until Friday. The carrier wouldn't help fix anything until they were left with no other choice.