Company Response Review Report Review
This is a Broker, not a Carrier!

Steve Submitted this review about Coastal Car Transport Inc
Review made Live: 10/8/2012 3:14:00 PM
First carrier did not show up due to a breakdown. I didn't find out till a day after it was supposed to be picked up. In order to get another transport asap I had to shell out $100 more. I was willing to do that and was told it would be picked up Saturday or Sunday. No show. I called monday to see what was up, "it will be tuesday and they will contact you". Tuesday I get a call "we will be there between 2pm and 4pm". I'm busy and I make arrangements to be ready with the vehicle. No call. They finally showed up at 5:30pm.

One week later than the original date I finally get the vehicle picked up. I was told that the very latest it would arrive at the delivery spot would be Friday (3 1/2 days to drive 900 miles). I made arrangements with customer on the other end. It arrived Saturday. Customer was not happy.

*Be warned that this is a Broker and they don't have any control over these carriers that breakdown and show up late. The guy I dealt with did the best he could but this is a poor system and Coastal Car transport should deal with more reliable carriers.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Oregon
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
52804
Quote or Order Cost:
$700

Company Response
Henry H from Coastal Car Transport Inc Submitted this response.
Response Date: 10/8/2012 7:51:00 PM
My apologies for the inconvenience and the untimely events that took place. Your assigned carrier, MILTON EXPRESS LLC out of Vancouver, WA is a 100% positive rated Carrier! I'm a little surprised as to their work ethic, but I can't be held responsible for another companies empty promises. As for Coastal Car Transport, we did everything correctly. We assigned a well reputable, 100% positive rated, fully bonded company to your order, and everything on our part was done on time. Nonetheless, I do appreciate the business, and I sincerely apologize for the events that took place. I will personally make it up to you on any future orders with us. Best Regards, Henry Hartounian Company Owner