Company Response Review Report Review
Auto transport services

Richard Miller Submitted this review about Classic Auto Express LLC
Review made Live: 2/11/2010 7:55:00 AM
Classic Auto Express performed their part of the service in a proffessional manner. Their communication was clear and transmittal of information was timely. Follow up to any questions was immediate. The price for transport was well below the rest of the Industry for the type of carrier I requested. Overall, I would recommend and use Classic Auto Express again.

The Transporter however was not on time. I had to rearrange my personal schedule several times to accomodate their estimated arrival / delivery time. I was informed my car would be the first on the truck to be delivered. My expectation was the car would be delivered in the daylight so I could perform a detailed inspection. The reality was, the car was the 2nd to last to be delivered and it was delivered at night. Communications between the Transport company and customer needs to be improved.
Shipment Details
Origin State:
Illinois
Pickup:
Late
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
536487
Quote or Order Cost:
$730

Company Response
Tim Wagnon from Classic Auto Express LLC Submitted this response.
Response Date: 2/11/2010 10:00:00 AM
Hey Richard, Thank you, Generally our preferred Carriers use a little better communication, that is one of Classic priorties with our carriers. I spoke with Alex and he sends his sincere apologies for the lack of communication. Our standards with our preferred is the more communication the better. Again, Thank you for your response. Carolyn