Company Response Review Report Review
WORST COMPANY EVER (PLEASE READ THIS BEFORE YOU PLACE AN ORDER)

Khaled Submitted this review about Caviness Auto Carriers
Review made Live: 3/17/2009 10:09:00 AM
Alright let me start from the beginning so you can have a feel for what you are going to go through if you choose to go with Caviness (which I definitely don’t recommend). First I got a quote from a bunch of companies online and choose to go with Caviness. I called in and talked to Tammy Caviness and she told me she is the owner and assured me that they are a good company and should place my order with them (by the way that is the only time you are going to get to talk to her). I called a couple days later and placed my order with someone else and told them that the car is going to be ready on March 1st. to my surprise some carrier called me on February 27th asking me to pick up the car and I told him that it is not ready since I informed Caviness that the car is going to be ready on March 1st. he said that he will call them back and ask them to put someone else on it. I was busy that day and didn’t think much of that call. On March 1st another carrier called me and said they will pick up the car tomorrow March 2nd so I told him okay that is ready anytime. Up to this point everything was good until I decided to go online and do a routine check on my credit card history I found a $50 charger from Caviness that I didn’t authorize. I called them and asked what was that charge for they said it is because they dispatched the car twice. I told them that I never asked for the first dispatch since I told you the car is not ready they said that the owner (Tammy Caviness) will call me as soon as she comes back from the hospital. I called the next day they said she still at the hospital and she is going to call me later today, and every morning was she will call you back later today and everyday it was she will call you back tomorrow. At the end I decided to call my credit card company and dispute the payment. I’m still working in the dispute and this has been over 14 days now and she hasn’t called yet.

Here is one thing you need to do if you choose to still go with Caviness. Keep a good eye on your credit card it your money no one else will protect it for you.
Shipment Details
Origin State:
Virginia
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
57402-IU
Quote or Order Cost:
$425

Car Condition
  • Vehicle was dirty
Company Response
Tammy Caviness from Caviness Auto Carriers Submitted this response.
Response Date: 3/28/2009 7:18:00 PM
Khaled, To start off with you need to let people know that your car was picked up and delivered in good shape !!!!! And that Your car was dispatched out to 3 drivers before you would let your car go. and the car was going to be picked up after your first date that you said your car was ready. You were the one that would not let the car go when you said the car was gping to be ready. And in the contract that you agreed to it states that there would be a reposting fee if the customer would not let the car go. So after the 3rd time we did charge you that fee. And you did talk to me the office manager when the owner was not here. And your credit card company went threw our contract and agreed with us that we did nothing wrong and sided with our company. And to top it all off your car was picked up and delivered in time and on time and in good shape. With no complaints.