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terrible service

Andy Bishop Submitted this review about Capitol Transport & Logistics Inc.
Review made Live: 12/7/2011 11:18:00 AM
Terrible customer service. The company couldn't find transportation for ourvehicle for a week. When they finally did, (on 11/3/11) It took them two days to go pick it up. (excuses and excuses) We were expecting the car the following day of pick up but it never showed up, we found out later from the shipper that the car didn't fit in the truck. Nobody ever contcted us to let us know what happened, so we sent and e-mail to cancel 11/6/11; but even then, nobody contacted us. We sent another e-mail on 11/8/11 and again, nobody replied to our message. A third e-mail was sent requesting our deposit on 11/14/11, but nobody replied. A few days later, I called requesting the refund of my deposit, and they said they will send a ck. They sent it on 11/30/11, (received on 12/5/11) but it was short 25 dlls for processing fees, which was stated on the contract, but I just cancel because they couldn't deliver, not because I wanted, I wanted my car. So they made $25 dlls out of me for driving me crazy.
From the day I haire them 10/26/11, to when I was reimbursed (short) It took 41 days to get over the nightmare of capitol transport. Chrisray the sales man, never replied to our emails either. We will never use this tansportation company again!!!!

Company Response
Mike from Capitol Transport & Logistics Inc. Submitted this response.
Response Date: 12/7/2011 11:41:00 AM
As per this customer, Here at Capitol we try our best to provide a service for everybody, If the service wasnt rendered, we give back the refund by check which will be quicker for the customer to receive it But we do our best to put money back in the card