LIARS! DO NOT TRUST THEM!!!! I would listen to Riteway, who I unfortunatley did not use as I could not affrod to, but at LEAST THEY WERE HONEST WITH ME! I WOULD RECOMMEND THEM TO ANYONE WHO CAN AFFORD THEM! I am CERTAIN that if they do business the way they try to get business that you would be in WONDERFUL HANDS!
I would like to see you try to say that I AM NOT A CUSTOMER OF YOURS or ANY OTHER EXCUESSES YOU USE ON HERE TO DISPUTE YOUR COMPLAINTS! It is ALL HERE IN BLACK AND WHITE! Also pay special attention to the dates of the emails and the p/u date given on the email dated Sept 27th...
PLEASE FEEL FREE TO CONTACT ME WITH ANY QUESTIONS OR CONCERNS RE: ME REVIEW. Thanks!
SEE EMAILS AND CONTRACTS BELOW!!!:
From: Charity Childress
Sent: Wednesday, October 05, 2011 10:05 AM
To: 'ADRIVER@CAPITOLTRANSPORTADLOGISTICS.COM'; 'Jessica@capitoltransportandlogistics.com'
Subject: CANCEL Order Number: 44210-DW EFFECTIVE IMMEDIATLEY FULL REFUND DUE IMMEDIATLEY AS WELL!
CANCEL THIS ORDER!!!
Your office called me and did just as the company you stated was “infamous for their negative practices” said you would do. You gave me a quote and then on the last day of your grace period “customer understands that an approximate 3 to 5 day grace period be allowed from the first available pick up date as noted in this form.” Saying you could get it hauled for $200 MORE than your quote DISPITE FULL DISCLOSURE ON MEY END! . The reason you gave was “there are mountains between Yelm, WA and Easley, SC… (DUH!) and that the truck is in-operable (which I disclosed PRIOR to quote) and that it would require a truck with a wench. (Again… DUH!)” These are ALL things you should have considered BEFORE giving me this quote. I have however found someone who WILL do it for the amount you quoted me. Thank you for wasting my time. I EXPECT MY FULL REFUND AS PROMISED IN THE CONTRACT I SIGNED WITHIN THE 5-7 DAY WINDOW. “Notice of cancellation must be emailed only to Jessica@capitoltransportandlogistics.com. THE REFUND CAN TAKE UP TO 5 TO 7 BUSINESS DAYS.”
I EXPECT IT TO BE APPLIED BACK TO MY CARD WITHIN THIS TIME PERIOD. NO EXCUSSES, NO DEBATES, NO CHANCE OF RETRIEVING MY BUSINESS! Be assured that ALL of this will be reported to the proper parties! I suppose that is the thanks I get for recommending you to my son’s mother (EDITED FOR SAFETY)
since she is needing her car shipped this way as well. She will be my next call!!!
Charity Childress
(EDITED FOR SAFETY)
*Life isn't about waiting for the storm to pass, it's about learning to dance in the rain...
________________________________________
From: (EDITED FOR SAFETY)
Sent: Tuesday, September 27, 2011 2:25 PM
To: Alex Driver; Charity Childress
Subject: Re: Fw: PLEASE CANCEL SHIPPING 226978-ey
Still need answer to email sent from work and paperwork sent to work email for completion ....
(EDITED FOR SAFETY)
~ Charity ~
- - -Original message- - -
From: Alex Driver
To: (EDITED FOR SAFETY)
Sent: Tue, Sep 27, 2011 18:18:35 GMT+00:00
Subject: Re: Fw: PLEASE CANCEL SHIPPING 226978-ey
So Sorry, Some companies are competitive and will do that. Ignore them or let them know they will be reported to Central Dispatch. They are not supposed to call you more than twice.
On Tue, Sep 27, 2011 at 2:14 PM, (EDITED FOR SAFETY)
wrote:
At this point me too.... they are BLOWING UP MY PHONE.....
~ Charity ~
- - -Original message- - -
From: Alex Driver
To: (EDITED FOR SAFETY)
Sent: Tue, Sep 27, 2011 17:57:21 GMT+00:00
Subject: Re: Fw: PLEASE CANCEL SHIPPING 226978-ey
Charity,
We know that company well, they are infamous for thier negative practices, Sorry you had to deal with them. We have heard back from a truck driver in Washington that is leaving for Colombus SC on the 29th. Once we clear him we will contact you immediately.
Alex
On Tue, Sep 27, 2011 at 1:37 PM, (EDITED FOR SAFETY)
wrote:
Thoughts
~ Charity ~
- - -Original message- - -
From: Ryan
To: (EDITED FOR SAFETY)
Sent: Tue, Sep 27, 2011 16:23:41 GMT+00:00
Subject: RE: PLEASE CANCEL SHIPPING 226978-ey
The company your husband is going with has low balled you. That price they have you at will not ship the truck. I have websites that will show you this. Look up that company at www.transportreviews.com I promise you will not like what you see. We are one of the largest transporters in the country. We ship more vehicles in a week than these companies do in a year. You will end up spending even more money and have a huge headache at the end of everything as well as not getting your car shipped.
Ryan
Account Executive
Rite Way Auto Transport
(T) 877-688-8801
(P) 954-603-1342
(F) 877-377-7238
www.ritewayautotransport.com
Ryan@ritewayautotransport.com
From: (EDITED FOR SAFETY)
Sent: Tuesday, September 27, 2011 12:15 PM
To: ryan@ritewayautotransport.com
Subject: PLEASE CANCEL SHIPPING 226978-ey
On 1976 Scottsdale from helm wa to easley SC
please cancel. Husband already booked with another company.
226978-ey
Thank u.
~ Charity ~
-
Thank you for contacting us! We are here to answer your questions from 10am to 7pm M-F and Saturday 10am to 2pm EST and look forward to hearing from you!
Sincerely,
ALEX DRIVER
Transportation Coordinator
866-346-4322 x106
888-372-3647 FAX
adriver@capitoltransportandlogistics.com
www.capitoltransportandlogistics.com
-
Thank you for contacting us! We are here to answer your questions from 10am to 7pm M-F and Saturday 10am to 2pm EST and look forward to hearing from you!
Sincerely,
ALEX DRIVER
Transportation Coordinator
866-346-4322 x106
888-372-3647 FAX
adriver@capitoltransportandlogistics.com
www.capitoltransportandlogistics.com
Shipping Order FormCapitol Transport & Logistics, Inc
9380 SW 72nd street · Miami, FL 33173 Salesperson: Alex Driver
Phone: 1-866-346-4322
Fax: [305-381-5349]
Email: adriver@capitoltransportandlogistics.com
Thank you for the opportunity to serve your automobile transport needs. Please review and complete the steps below and sign and fax together with our terms & conditions to 1-305-381-5349. If you have any questions, don't hesitate to call or email us using the contact information above. 1. Shipper Information
First Name: Charity Company:
Last Name: Childress Address:
Phone 1: (EDITED FOR SAFETY)
Address 2:
Phone 2: City:
Cell: State/Zip:
Fax: Country: United States
Email: (EDITED FOR SAFETY)
2. Pricing and Shipping
Order Number: 44210-DW
Price Quote: $1,050
1st Avail Date: 09/30/11
Ship Via: Open
Vehicle(s) Run: No
3. Transit Directives
Origin Name: (EDITED FOR SAFETY)
Company:
Phone 1: (EDITED FOR SAFETY)
Phone 2:
Phone 3:
Address: (EDITED FOR SAFETY)
Address 2:
City: Yelm
State/Zip: WA 98597
Country: United States
Destination Name: Charity
Company:
Phone 1: (EDITED FOR SAFETY)
Phone 2: (EDITED FOR SAFETY)
Phone 3:
Address: (EDITED FOR SAFETY)
Address 2:
City: Easley
State/Zip: SC 29640
Country: United States
Vehicle Information Year/Make/Model Type Color Lic. Plate VIN Lot Num Tariff
1980 Chevrolet Scottsdale Pickup Full-size $1050.00
4. Deposit
Circle One: Check, Money Order, Cash, Credit Card
Credit Card Number:
Name On Card:
Card Billing Address:
Authorized Signature:
Deposit: $175
Exp. Date:
Security Code:
This is the last 3 digits on back of Visa/Mastercard or 4 digits above CC# on front of Amex.
5. Additional Information, Instructions, and/or Conditions
NOTE: A $4.95 CREDIT CARD PROCESSING FEE WILL BE ADDED TO ALL CREDIT CARD ORDERS.
6. Terms and Conditions
**YOUR DEPOSIT IS 100% REFUNDABLE UPON CANCELLATION(AS PER YOUR REQUEST)**BY SIGNING THIS FORM YOU GIVE CAPITOL TRANSPORT & LOGISTICS PERMISSION TO DEBIT YOUR BANK ACCOUNT OR CREDIT CARD ACCOUNT FOR THE AMOUNT INDICATED ON OR AFTER THE INDICATED DATE. THIS IS PERMISSION FOR A SINGLE TRANSACTION ONLY, AND DOES NOT PROVIDE AUTHORIZATION FOR ANY ADDITIONAL UNRELATED DEBITS OR CREDITS TO YOUR ACCOUNT.**
[By submitting this order online, via fax or email, customer understands and agrees that they are hiring services of CAPITOL TRANSPORT & LOGISTICS INC., a federally licensed transportation brokerage MC#725201-B to arrange the shipment of their vehicle(s) with a federally licensed and insured Contract Carrier, hereinafter referred to as ' Carrier'. They further have read, understands and will abide by the following terms and conditions. All rates quoted are determined by the correct market as dictated by the ground transport industry and the actual carriers. The quote provided is a fair accurate and good faith estimate based on the industry itself as best as can be calculated according to the cariers guidlines. Any increase to the quote we provide is due to carriers request. customer has the obligation to accept any such increase and therefore has all right of refusal. Customer may however accept such increase after he/she has been informed of such by Capitol Transport and Logistics in order to have their car transported. In addition customer understands that an approximate 3 to 5 day grace period be allowed from the first available pick up date as noted in this form. Customer guarantees he/she is the legal owner of the vehicle, or that he/she has been authorized to enter into agreement for transportation of vehicle. Customer is responsible for faxing confirmation immediately, vehicle, will not be assigned to a truck until confirmation is received. CAPITOL TRANSPORT & LOGISTICS, Corp. holds the right to charge an initial fee (deposit). The initial fee will be disclosed in the order invoice. A $50.00 servcie fee will be added to all Shipper's Invoices. If vehicle contracted for pick up as a running unit and then became inoperable when carrier arrives to load vehicle, and inoperable fee of $100.00 will be added per vehicle due upon delivery. It is understood and agreed that if assigned carrier attempts to pick up vehicle and the vehicle can not be released or is not available a "dry run" fee of $100.00 will be charged. All cancellations must be advised before vehicle has been dispatched. Notice of cancellation must be emailed only to Jessica@capitoltransportandlogistics.com. THE REFUND CAN TAKE UP TO 5 TO 7 BUSINESS DAYS. Capitol Transport & Logistics, Corp nor carrier are licensed to handle the transportation of "Household Goods." Damage to, loss of or fines levied to Carrier resulting from any authorized contents present in the vehicle during shipment are the sole responsibility of the Customer.. Customer is fully aware of such possibility. If customer does not pay the new rate order is canceled and deposit will be refunded. Customer may never hold Capitol Transport & Logistics, Corp liable for expenses incurred as the result of any delays, including, but not limited to, any car rental fees incurred by customer. It is strongly recommended that the customer maintain responsible contact with the Carrier and/or Capitol Transport & Logistics, Corp to stay up to date on any schedule changes. All vehicles to be delivered with a balance due must be paid upon delivery by cash, money order or cashier check only (us funds). For all port related orders HI, PR and AK Capitol Transport & Logistics, Corp is not responsible for any delays. Customer is responsible in tracking the vehicle availability and any possible storage fees accrued. Customer should under no circumstances release a vehicle to a carrier without an inspection report. This contract is subject to all of the terms and conditions of the Carrier's straight bill of lading and any liability exclusions therein. Carrier and Customer, or Customer's agent, are both required to verify and sign the initial inspection report. Failure to do so could result in the customer's inability to process a damage claim. Carrier assumes responsibility for any damage not noted on the initial vehicle inspection report from that point, and throughout the transportation period, until the vehicle(s) is/are delivered at the agreed destination. Capitol Transport & Logistics, Corp has no responsibility or liability for any damage to the vehicle(s) during transport or at any other time. Failure to note any damage on the final inspection report releases the Carrier of liability and could result in the inability to process a damage claim. Customer may never hold Capitol Transport & Logistics, Corp. Liable for damages to vehicle(s) and/or any contents. All customers to whom service was rendered will be subject to financial collections if any payment is owed to Capitol Transport & Logistics, Corp. Capitol Transport & Logistics, Corp has the right to refuse any order.In the event you have any concerns In reference to your refund please Contact our office at (1-866) 346-4322. ***** Please fax this completed document to 1-305-381-5349. NOTE: A $4.95 CREDIT CARD PROCESSING FEE WILL BE ADDED TO ALL CREDIT CARD ORDERS.
7. Agreed & Accepted
I agree to and authorize transport of the above vehicle as set forth above and in the attached terms & conditions.
Signature:
Print Name:
Date:
***** Please fax this completed document to [1-305-381-5349_fax] *****
