could not agree on carrier

mike Submitted this review about Capitol Auto Transport
Review made Live: 6/22/2010 9:56:00 AM
I chose Capital cause of there A rating with BBB. The problems came when they had a carrier but the carrier had a F rating with BBB.not acceptable with me, then they found another carrier but they also had a F rating with BBB.Capital takes pride in there A rating but when it comes to the carrier they try to tell you they have good results with them even if they have a F rating with BBB. Andy is a fast talker and will tell you the carrier is good. Even if the broker has a good rating remember they are not transporting your car, the carrier rating is the one you need to be carefull with. All I can say is do your research. don't let them talk you into somethin too fast.For the record, I am taking time off from work and moving my classic convertible myself.

Company Response
Cat Kraus from Capitol Auto Transport Submitted this response.
Response Date: 6/29/2010 3:20:00 PM
Mickey is absolutely right in SOME of his facts. Both carriers we offered him have bad ratings on the BBB....HOWEVER, both carriers have a 2 year history working with us. They also have fantastic ratings from other brokers who have used their services. We only work with carriers with a minimum 90% rating. I will continue to work with both of these companies as they have always done a good job for my clients. Unfortunately Mickey assumed he would be the 1st customer ever to whom we would assign a knowingly poor quality company and risk our reputation to ship his one vehicle. Mickey never even gave us pick up or delivery information, he declined the options we presented and he told us he would drive the vehicle himself. We're all baffled here as to why we deserve the review. Please read some of the other reviews as they all mention how happy the customer is with the carrier we chose on their behalf. Cheers, Andy K Owner 305 467 2534