Never pickup

Mimi Submitted this review about CT Transporters LLC
Review made Live: 7/30/2013 10:53:00 PM
I got a quote from a person name Richard said that he will transport my car from MA to WA for $1095 and it will be pick p within three days. So I placed the order with him and faxed him the authorized form within the same day hoping my car would be pick up soon. However, I called him everyday asking when will my car be pick up and waited for more than a week and nothing happened. So I called him again and he said that the driver that was supposed to pick up my car is sick so he can't do it but another driver can do it for the price of $1245. Therefore I asked to cancelled the order but he said he cannot refund the full amount but I agreed to it anyway. 2 weeks passed but the refund was not in my account yet I called and agree to the price of $1245 since I needed my car to be shipped so he cancelled the refund process. However, he said the price will be $1345 and charge another $50 for dispatch or whatever. So I called for refund but he said he cannot do any refund even if I cancel the order within 1-2 days which is the day range in their cancellation policy. DO NOT USE THIS COMPANY. THEY WILL CHEAT OFF YOUR DEPOSIT MONEY AND WILL NEVER SHIP YOU CAR. DO NOT BELIEVE IN THEIR QUOTED PRICE BECAUSE THEY WILL CHANGE IT BY SAYING "THE TRUCK DRIVER DO NOT AGREE TO THIS PRICE AND WANT IT AT A HIGHER PRICE."

Company Response
Richard Elliott from CT Transporters LLC Submitted this response.
Response Date: 7/31/2013 2:28:00 AM
You were given the range of prices on central ,and advised that the lowest price is yes a good price to you but not always a good price for the driver,he to is motivated by money .You insisted you wanted to put it out their to see if anybody would sign on to it .You called many times for almost two weeks and I TOLD YOU NO DRIVER .I told you the car could have been picked up just pay the driver what he is wants ,because at the present time he has too many options ,you cancelled ,you were told the refund would back to you within 10 days you called a few the following week begging please have a driver pick up your car.I asked if you were willing to pay what they wanted you said yes ,we agreed on that a fair price was $1245 .I contacted the driver and he did not want to sign because another company was offering him more money than me ,I called you and told you that this is very silly and you were making it very difficult for me to get a driver to sign on to do the job ,We did what we had to do and never without your consent ,Your car is on our truck soon to be delivered to you within the time we discussed and is on the contract .