Company Response Review Report Review
Motorcycle hauling

Very unhappy Submitted this review about Boca Transport
Review made Live: 7/5/2013 12:23:00 PM
Tavon brown set up our motorcycle hauling in januaury for a group of seven motorcycles, double checked with him in June and he confirms date. He Calls 5 days earlier and advises if we don't get them on the truck tomorrow that they won't be there on time. Some bikes where not ready for tomorrow, all ready today, the day before the scheduled appointment. Now, no refund for something they screwed up. We are now hiring our own person to haul and renting a truck, more costly but insure's our bikes will be there. I would not use this company, a simple phone call, say 2 weeks ago could have insured things would have went better. Thanks for trying to ruin our vacation!
Shipment Details
Origin State:
New Jersey
Pickup:
Never
Destination State:
Wyoming
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Tavon brown
Quote or Order Cost:
$9000

Company Response
Scott Piepmeier from Boca Transport Submitted this response.
Response Date: 7/16/2013 10:34:00 AM
You contacted us and needed a transport 6 months in advance. This is no problem. The original dates set did not work with you so we updated with the carrier service to the dates you requested, again YOU requested, and the emails with updated pick up dates were sent. The carrier service has record of this as do we, although you do not have record of this. It is very easy to blame the person you set it up with when an entire group of people were relying on you to give accurate information to them and it did not happen. You sent negative, derogatory, and childish emails to our company well after you had arranged with someone else. We are glad that your were able to ship your vehicles in time to attend your event. I hope you enjoyed and we really do wish you the best in the future.