from Boca Transport
Submitted this response.
Response Date: 5/8/2013 6:36:00 PM
The customer was quoted $450 per vehicle + a $200 Deposit totaling $1100. The driver that we arranged for the customer (On time) asked for a slight increase. We were able to secure the customer's vehicles on the carrier for $1150 total. Throughout the process I spoke with the customer several times and was courteous and honest. I also referred the customer to re-read the contract that he signed, which states "prices are subject to change prior to dispatch." On top of all that, the customer used the carrier that we arranged for his vehicles, but refused to let them assign it through our company. The carrier can confirm this as well, if needed. We also refunded the customer's deposit which I will gladly present as proof that we have done everything in our power to accommodate the customer even though we did our job, which is to arrange for the transport.