Our policy is that a vehicle will be moved as quickly as possible in accordance with the customers specifications, we do not guarantee a shipping date at our least expensive pricing level. We require that the customer give us 14 days to work on the transportation of their vehicle. If after 14 days a driver has not been scheduled the customer will receive a 100% refund, this is the only refund policy in the industry that will refund the full amount of the deposit. As mentioned earlier, we are and have been working with some of our younger employees regarding communication with the customer, and are working daily to improve that aspect of our business. At BT Auto Transport, we value all of our customers. When transporting a vehicle, we believe you should research any company you consider using. We recommend that you do not use propaganda sites where the information may come from competitors, or from companies themselves in the case of good reports. Please consider using the Better Business Bureau where all complaints are verified, validated and resolutions are posted. BT Auto Transport transports thousands of vehicles a year, and have a 99% customer satisfaction rating. By visiting the www.bbbonline.com to research companies you are considering, you will find that we are an industry leader in the transportation industry. You will find that the few complaints against our company that have been filed with the BBB have all been resolved or dismissed. Whatever company you choose to go with, we wish you luck with your move.