Hello John, our records show you were fully refunded. At the time you placed your order you were given the option to pay the full amount or deposit, you decided to pay full amount and authorized the charge. (All calls are monitored and recorded) Please keep in mind once a refund is processed we have no control how long it takes the issuing bank for your credit card to actually credit your account. Please feel free to contact us with any questions or contact your bank. Thank you