Company Response Review Report Review
Price not as quoted

Mary Submitted this review about AutoPortation
Review made Live: 7/24/2013 10:08:00 PM
Do not use this carrier! I was quoted a price and had to sign a contract. Upon
delivery of boat, they demanded $200.00 more and would not surrender the
boat until it was paid.

Secondly, they promised to pick it up by noon with a carrier truck. I did not want it towed!
They also called and asked me to drive the boat to a location 75 miles away. I told them
I could not do that. That was not part of the agreement. We waited all day long and they arrived at 9:00 pm with a pick up truck toTOW the boat to the location of the carrier. Upon arrival at our house they
proceeded to hook up the boat but they didn't even have the proper hitch. We had to give them ours which was to be returned to us. It was not.

Thirdly, I called Autoportation and spoke to my initial contact person, my dispatch person,
and the manager . It did take 3 phone calls to get to the manager and he promised to get
back with me and resolve the issue. Never heard back from any of the three.

I was very disappointed and felt ripped off.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Pennsylvania
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2825408
Quote or Order Cost:
$950

Company Response
Evan Leaphart from AutoPortation Submitted this response.
Response Date: 8/7/2013 10:52:00 AM
Mary, I apologize for this issue I sincerely do but prior to dispatch I told you that we had a carrier but they would only pickup for an additional $200 and you agreed. As far as the boat is concerned, it had to be towed to a location where it could be hauled. The truck couldn't physically get to your location. Once again an upset customer is an upset owner so I wish we could've done more to help you out.