We pride ourselves on providing excellent customer service so a review of this nature warrants a direct response. When false accusations are made about our people and our company, we have no choice but to refute the allegations. Reed contracted with us at the economy rate to ship his vehicle. It was explained to him that pickup could be anything from a day to about 14 days on average for pickups from the NorthEast over the New Year long weekend period because of the holidays and weather conditions. His vehicle was dispatched for pickup a week later - well within the timeframe estimated. The trucker wanted to pick it up on a Wednesday. The customer refused and requested that it be picked up on the next day. The trucker told Reed that they would pick it up on the day he requested. On the morning of the scheduled pickup, the customer called to cancel the trucker. He claimed that the company had a bad rating. This is untrue - the company called Spectrum Shipping out of Chicago has a 100% rating as noted on the central trucker board. He confused them with another company with a similar name and decided to cancel the pickup. We advised him of this and the risk of having to wait until another trucker was available. We kept in regular contact with Reed. He was extremely rude on each occasion demanding that his vehicle be picked up immediately. Unfortunately, he didn't seem to understand that this was not UPS or FEDEX and that there is a limited number of truckers doing the route. His accusation of being charged the gold rate is blatantly false. We charged our standard silver economy admin fee as agreed. However, his father agreed to pay another trucker that only works at higher rates an additional $100 to expedite the shipment. This was an option that the customer chose. It was not a requirement as we told him that we would have continued working on it until we found truck space at the agreed rate. The only reason that we offered him this trucker was because of his son's demands and behaviour. Reed doesn't seem to remember that he was told that the vehicle would be picked up and delivered as close as possible to the locations specified but would be determined by the size of the truck, truck access laws and safety. We apologize for any misunderstandings but Reed delayed the entire process by cancelling a scheduled pickup by an excellent trucker well within the agreed timeframe at the agreed contract rate. His vehicle was picked up and delivered in good condition.