Booked And DID NOT Provide Service

Alysha Garcia Submitted this review about Auto Transport Connections LLC
Review made Live: 11/5/2012 4:00:00 PM
It has been 1 month since I booked this load for transport with Sherry and included specific instructions for at least 36 hours notice before the approx p/u time as the vehicle needed to be moved to the pickup location. Sherry attempted a BAIT and SWITCH, calling a few hours before a truck could pick up the car and of course, for more than the amount quoted. I included the specific instructions of 36 hours, not 3 hours, prior notice for a reason. I booked the load October 2nd, was last contacted October 9th, and have not had 1 email, phone call or any sort of contact since October 9th- Nothing to let me know she's still searching for a carrier (or NOT) or even the courtesy to let me know this shipment is appearently impossible for her. This is an UNPROFESSIONAL, DISHONEST broker. After leaving this review I was notified that the review was removed as Auto Transport Connections, LLC denied ever having me as a customer, I then had to prove via the order number and receipt that I indeed was a customer and wasn't provided the service promised. I'm very disappointed in Sherry Padrigo and Auto Transport Connections, LLC and am hoping this doesn't happen to others relying on the services they promise. Ask yourself when getting quotes why she is, by far, the lowest quote.

Company Response
Sherry Padrigo from Auto Transport Connections LLC Submitted this response.
Response Date: 11/5/2012 4:51:00 PM
I am sorry that you were not happy with our services but I need to clarify some things that are totally untrue in which you stated. At the time you booked with our company you stated that you needed a 36 hour notice in which I tried to explain to you because you were in a very rural area that more than likely this may not be possible as stated in the terms and conditions that was sent to you by email. We did however find you a few carriers in which you told me that the day and times would not work for you and it was for exactly the amount in which we quoted you for $445. So for you to say that we asked for more money from you was totally NOT true and I think our ratings on here clearly speak for themselves from all of our previous customers. Our company has one of the lowest deposits in the industry so that may be why our quote was lower than most which is a good thing for our customers. Also when you booked with us I advised that I would call you as soon as I had a carrier for pickup for you in which I did several times. I also advised you that you could call me anytime for an update and you never called me once because I always return all of my customers calls promptly. Its very disheartening that you have chosen to leave a negative review based off of untrue facts when we continued to look for another transporter to help fit your needs. I wish you the best of luck with your transport and hopefully whoever you choose to help you will be able to accommodate so many restrictions. Take care, Sherry Padrigo.