Company Response Review Report Review
Felicia Williams @ 602-428-6872

Micaela Submitted this review about Auto Shipping Group LLC
Review made Live: 10/23/2023 2:28:00 PM
I was PCSing to my first duty station from my hometown and was very stressed about figuring out how to ship my car as the military only covers this if you're going overseas. Thankfully I found out about the auto shipping group and couldn't be more thankful. I thankfully had an amazing coordinator Felicia help me throughout the whole process. Felicia's communication and care with me were amazing and how she explained the whole process along the way. Felicia also taught me about baiting and switching which is a malicious tactic other companies use to think you're getting a lower quote but will then raise the price when they get you to sign, I appreciate how transparent and personable she was with me about this. Felicia would call and check in to make sure the process was going as planned and keep me updated and in the know throughout the whole time. In this short time I had contacted Felicia to get my car picked up shortly after amazed me, I thought the process would be longer and rockier but she made it very easy and stress-free. I also came to find she was also able to fit me at a lower rate than I was expecting which was very courteous of her. Overall I was greatly satisfied with Auto Shipping Group, and have to thank Felicia for making it the great experience it was!
Shipment Details
Origin:
Gilbert, Arizona 85296
Pickup:
On Time
Destination:
Hampton, Virginia 23666
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
14475980
Quote or Order Cost:
$1176

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 10/26/2023 4:13:00 PM
** Call FELICIA @ (602) 428-6872 on her direct line from 8-4pm PST or text her anytime , felicia@autoshippinggroup.com ** Auto Shipping Group is A+ Rated and Accredited with Better Business Bureau ** Military and Student Discounts Available **