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GA Submitted this review about Auto Shipping Group LLC
Review made Live: 5/30/2023 11:17:00 PM
If you want to be charged more than the quoted/contact price for pick up/delivery days after agreed upon date with horrible communication and incompetent customer service then this is the place for you. 05/17 Contacted them for quote to transport a car from Camp Verde, AZ to Tucson, AZ (about 220 miles) - was quoted $600 for pick up on Saturday 5/20 with drop off on Sunday 5/21. Deposit of $300 to be charged automatically to my credit card at pick up with balance of $300 to be paid by cash/money order/cashiers check to driver at drop off. Agreed to terms, they sent a contract for this amount with 5/20 date, we signed and gave them credit card info for deposit. 05/20 Did not hear from anyone - called to check on status and was told not to worry that Travis had been working on it and we would get our vehicle and to contact Travis for status. We called and left several voicemails with no response. Sunday 5/21 we text Travis and received a response stating they were working on finding us a carrier but at that point still had not secured a carrier. This was the day after vehicle was supposed to be picked up. 05/22 Text at 8am because we still had not heard anything from Travis. Kim text back shortly and said that they werent able to find a carrier with the price we were quoted and that if we wanted the service it was going to be $900 not $600.Followed up around 11am with a phone call.Around 2:30 received a text from Travis that they were still working on finding a carrier. 05/23 Texted Travis about the additional fee. They agreed to lower it to $750. We were desperate at this point as the seller was going out of town and we were already 4 days passed when we were supposed to have vehicle picked up so begrudgingly agreed to the additional $150. 05/24 Vehicle was supposed to be picked up by 4pm. 4pm came and went - we contacted the number given to us for driver and guy had no idea what we were talking about. Called Travis again. Finally around 8:30pm vehicle was picked up. We were never given correct contact info for driver. 05/25 Text Travis for drivers info in AM to see what time they would arrive as we needed to take more time off work to be available for drop off. No response so contacted vehicle seller who thankfully took drivers info. Vehicle was delivered on this day. 05/27 Received a text from Travis with drivers info. 2 days after delivery had been completed. . This place not only quoted one price but charged us $150 over their quote (they tried to charge is $300 over quoted price but settled for $150) for their errors not ours and their customer service is completely lacking. Travis was extremely incompetent. Steer clear of this company.
Shipment Details
Origin:
Camp Verde, Arizona
Pickup:
Late
Destination:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
12567753 (Original)
Quote or Order Cost:
$750

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 5/31/2023 4:13:00 PM
This is Kim with Auto Shipping Group and I will reply for my portion of this statement. We offer every available carrier to you as I explained to you by phone. We quote based on the National Diesel average, so if a carrier is interested in your vehicle but they want additional funds they will ask us. We then provide you with that information. It is then up to you if you want to take that carrier or keep looking. We do not process a penny of our fee until the day the vehicle is on a truck so goal is to get you on a truck as quickly as possible, again why we offer everything we find. When we spoke I offered you the carrier, you said you didn't have that in your budget, so I told you dispatch would keep looking which we did. ***Travis Jackson***617-213-6860***Call/Text me for an Instant Quote*** As a shipping consultant with over four years of experience in the industry, I strive to meet and exceed our customer's expectations, and I regret if I fell short in your case. I would like to clarify a few points to provide a comprehensive understanding of the situation. Firstly, the pickup and drop-off times provided are estimates given by carriers, and while we make every effort to adhere to these timelines, unforeseen circumstances can sometimes lead to delays. Regarding the pricing issue, we acknowledge that there was a discrepancy between the quoted price and the final amount charged. We want to clarify that the quoted price serves as an estimate, as mentioned in the terms and conditions of the contract that you signed. As part of our commitment to customer satisfaction, we made efforts to rectify the situation by reducing the administrative fee from $300 to $150. In terms of communication, we strive to maintain open and consistent lines of communication with our customers throughout the shipping process. Please understand that my days off are on Thursdays and Fridays, which may have contributed to the delay in responding to your inquiries. However, as soon as I returned to work on Saturday, I made it a priority to follow up with you promptly. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us directly. We are committed to resolving any outstanding issues to your satisfaction.