Kimberly@Autoshippinggroup.com 360-200-6854 CALL, TEXT OR EMAIL ME FOR A FREE QUOTE. I HAVE BEEN WITH OUR COMPANY 12 YEARS NOW! A+ ACCREDITED! Jesus, Sorry that you feel this way..Let me clarify a few things though as you are making me out as if I do not care which is not the case. We did not do a bait and switch as our fee did not increase from our original quoted price. The carrier asked for additional funds that you agreed to. You placed your order on the 18th of May, the carriers could not deliver before the 29th and couldn't delivery later than the 31st, so you wanted the delivery over Memorial day weekend and yes holidays do play a role in this industry as they get days off for holidays like most people do. Your route was 827 miles so at most it would take about 3 days to get there. I also talked to you about this when we talked before you even placed your order. We spoke about the holiday situation and how carriers can counteroffer the quotes provided. We spoke about this on the 15th of May before you placed your order, so you were aware ahead of time. Also when you booked your order I informed you to read over the shipping invoice and our terms and conditions and ask me any questions. The first thing in our invoice states: Due to the instability of the current price of diesel fuel, there may be a price increase to your original quote. Auto Shipping Group Inc. will contact you first to advise you of the increased cost. Choosing this option will ensure your vehicle will be transported in a timely manner. However, you will always have the option to continue looking for a carrier at the original quoted price with the understanding that it will most likely take longer than originally anticipated. You do have the option to cancel your order without cost or obligation. You are being provided a estimated cost to ship your vehicle. So you had the right to pass on the carrier offer that we had provided to you. When I provided you the offer here is what was stated: Jesus its Kim with ASG. I finally have an offer. They want to pick up tomorrow and del by Friday. They are asking for 700 at delivery, so would be a total of 899. Would you like to take this offer?...Your reply: I don't understand, what changed? That's almost $300 more//Its just what dispatch has been able to find so far.. We are still looking but we offer everything we find//Okay I'll take this offer. Only because I need my car in Idaho asap. You agreed to take the offer. On the 29th of May your vehicle was picked up and was delivered in time for the 31. The average time to find a carrier is 1-10 business days.. You placed your order on the 18th and it was picked up the 29th, and delivered in time. So again I'm sorry you feel I let you down but we did everything we could to find you a carrier, and it was your decision to take this carrier. You never expressed to me how upset you were. Also you never signed a contract UNTIL the carrier was secured which was the 28th. So you were not in contract until you approved the carrier. At 05/28/2019 09:13 AM a Docusign Invoice was uploaded . So again I did not do anything that wasn't discussed before you placed the order. Even if you had signed something, we have no cancellation fees and you hadn't been charged a penny. We only charge on the date the car is picked up after verification.