from Auto Shipping Group Inc.
Submitted this response.
Response Date: 4/27/2018 3:58:00 AM
Kimberly@Autoshippinggroup.com 360-200-6854 CALL, TEXT OR EMAIL ME FOR A FREE QUOTE. I HAVE BEEN WITH OUR COMPANY ALMOST 11 YEARS NOW! A+ ACCREDITED
I am sorry you feel that this was not worthy of positive customer service. You placed your order on the 12th of March, and your vehicle was picked up on the 23rd and delivered the 24th. I stayed in communication with you every other day with updates, and when we did find a carrier you had me speak to your wife. You had the final choice as to whether you wanted to take this carrier. It is in our terms that you signed:
IMPORTANT CONSUMER NOTICE
Due to the instability of the current price of diesel fuel, there may be a price increase to your original quote. Auto Shipping Group Inc. will contact you first to advise you of the increased cost. Choosing this option will ensure your vehicle will be transported in a timely manner. However, you will always have the option to continue looking for a carrier at the original quoted price with the understanding that it will most likely take longer than originally anticipated. You do have the option to cancel your order without cost or obligation.
So you made the choice to take the carrier instead of continue waiting. Also in the terms:Auto Shipping Group Inc. agrees to have vehicle(s) described on quotation shipped on or about the dates requested. Auto Shipping Group Inc. will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Auto Shipping Group Inc. does not guarantee a specific pickup or delivery date. The normal pick up time frame is 1 to 10 business days.
Unfortunately your route, it did take us the full 10 day range to find a carrier and I am sorry about that, I do wish it could have been faster. If you need anything else please let me know.