Company Response Review Report Review
vehicle damged

Cory Mooshagian Submitted this review about Auto Shipping Group LLC
Review made Live: 5/5/2017 9:33:00 AM
I was very please with Wendy and her service and she is very Knowledgeable about shipping. My problem is with the driver who brought my vehicle who brought it to my attention that something was wrong with the rear left wheel of the car and that it was severally bent. He was very quick to have me sign the bill of lading after he showed me the wheel. I asked if he noticed the wheel being bent when he picked up the car but said nothing. I drove the car home from the drop off point and noticed that the windshield wiper motor post was bent down and the wiper arm had fallen off also. When I got home with the car and started to look around a bit more I also saw that the top pin on the left side of the windshield was bent and I could not latch the top. From what I could tell the driver had backed the vehicle down the ramp at one point and the left rear wheel came off the ramp and bent the wheel breaking the spokes away from the outer rim. You could see the paint which was blue on the rim from the car transporters ramps so that tells me it slipped off the ramp breaking the spokes which bent the wheel. As I must say this is not auto shipping groups responsibility as they do not carry the vehicles but I must say I am concerned with who they hire as drivers.
Shipment Details
Origin State:
Missouri
Pickup:
On Time
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1029698
Quote or Order Cost:
$1400

Car Condition
  • Vehicle was damaged
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 5/6/2017 3:14:00 AM
Cory, Let me first say that I am so sorry that you had an issue with this carrier. I hope that the insurance contact information I gave you was helpful. I also followed up by submitting this issue to the carrier's dispatch company. We never want our customers to be dissatisfied with our carriers and that is why we vet all of our carriers thoroughly for proper levels of insurance and customer service. If there is anything that I can do to assist you further please do not hesitate to ask. Sincerely Wendy