Malia was great

Kevin Pearson Submitted this review about Auto Shipping Group LLC
Review made Live: 2/29/2016 8:16:00 AM
Malia was very nice and helpful. My only complaint was that she quoted me 1600 and then days before the scheduled pick up it changed to 1900 and I had to negotiate it down to 1800.

The driver Andy though was not very good. Only called me once and that was to tell me to have cash ready upon delivery. I had to call him always. Even to find out that he was going to be late picking up the van and then he acted like he could deliver anytime he good and well pleased. He didn't seem to care that I was already paying for the van and it was costing me money not to be able to use it.

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 3/3/2016 6:19:00 PM
FOR THE BEST SERVICE IN THE INDUSTRY CALL MALIA - DIRECT 360-214-3671 - CELL/TEXT 503-347-7773 - AVAILABLE 24/7 - MALIA@AUTOSHIPPINGGROUP.COM - - -I HAVE BEEN WITH MY COMPANY SINCE 2004 AND HAVE SHIPPED THOUSANDS OF VEHICLES. TRUST ME TO GIVE YOU THE BEST AND THE MOST COMPETITIVE RATES. DISCOUNTS AVAILABLE. Kevin, thank you so much for the wonderful FIVE STAR review, it was a pleasure working with you. This industry is unregulated, meaning there are no set or regulated price for any route, it is not like you are calling to book an airline ticket. You are given a quote/estimate based on past comparison rates and current market rates so we bid for truck space with the carriers based on that, and the carrier who will transport will determine what the customer will pay to use their services. Before the final price is agreed upon my customer is always given the option to accept or decline the rate, we do not change quotes unless the customer agrees. If the customer agrees to the rate then we dispatch the vehicle to the carrier and give you the estimated dates for pickup and delivery, send the carrier his order with the amount he will be collecting on delivery. Due to the nature of the industry and all of the factors that can come into play carriers can only give us estimates which in your case the snow storm in Massachusetts. Thank you again for your review. Malia