Company Response Review Report Review
5 STAR SERVICE – CALL SELINA - (360) 406-4885

Brandon Tran Submitted this review about Auto Shipping Group LLC
Review made Live: 3/8/2015 12:41:00 AM
Order #1014965
So I've spent a fair amount of time moving around the United States, first in our cross country move from SoCal to Indiana in 2006, Indiana back to SoCal in 2008 and then back to Indiana in that same year. Two of those times I've used an auto shipping service, contracted through brokers. I am no rookie when it comes to dealing with auto transport groups. This time, I needed my personal vehicle shipped from Indiana to my new duty station here in California once again. I was able to get in contact with Selina with Auto Shipping Group after putting in a quote request through a third party website. They seemed to have had the best reviews, and so I gave Selina a call, even though their quote might have not been the cheapest of the bunch. Selina was patient, informative, and super polite when servicing to my requests. She was prompt, courteous, and very professional when she dealt with my shipment. She was able to locate a driver for me within two days of posting up my vehicle, made a successful request and getting my vehicle in a top load position, and was very helpful in getting me set up with the driver. (There was a price bump, she had originally given me a quote that was lower than what the national standard for the time was, but no big deal, because the service ended up being super quick, and without issues). Pickup was 2 days after I spoked with the driver, and signed the digital agreements, and my vehicle was delivered 5 days after pickup (which was a day earlier than promised). My car arrived in the condition it was picked up in, with no additional miles, and the driver was super nice and patient in letting me inspect my vehicle. I paid, we exchanged thank yous, and were both on our way in under 10 minutes. Selina then called me on multiple occasions to make sure that he had contacted me, and scheduled a delivery, and that my vehicle arrived in good condition. I will definitely be shipping my vehicles through Auto Shipping Group and Selina again.
Shipment Details
Origin State:
Indiana
Pickup:
Early
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1014965
Quote or Order Cost:
$1240

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 3/10/2015 3:03:00 PM
Selina Brigham 360-406-4885 selina@autoshippinggroup.com Thank you for the wonderful review and understanding that the quote process is an estimate and in order to have your vehicle shipped in a time frame that works for you, it is sometimes necessary to bump the price offering for the carrier up a bit to meet the current market rate to get the transport done. I'm glad that your request for top loading was honored, as I know that it was important to you. I look forward to working with you in the future.