***UPDATE*** I thought this was resolved but they have refused to provide the resolution we agreed upon unless the entire review is removed. VERY DISAPPOINTED WITH THIS COMPANY AND THE ETHICAL ISSUES. They tell you one thing want you to not speak out about the service then when they provide resolution to one issue they want it all to go away. This is what service looks like these days.
***Update*** Spoke with the Customer Service Manager today with Authority Moving Group and we came to a resolution on the vehicle transport issue. Other issue still exist.
Great Services at FIRST.... I used Authority Moving Group to move from FL to PA, there were responsible for moving cars and my home with a full pack service. The day before my move they called and asked to move the pick up day from monday until tuesday in which I told them that would not work based on the sale of my home. Received a call the day of the move from Radius Moving foreman who said they are on their way. Several hours later (Approx 2pm) they arrived with a crew, before packing an item the told me it was going to me over the cuft I reserved for my move (it should be noted that I did a phone estimate and then Authority Moving sent a independent person to my home to do an estimate who estimated a little over 2800 cu ft. which to be safe I purchased 2 full trucks 3400 cuft. Being stuck the foreman called the owner Michelle who said at worst it would be an additional $1500 to move everything with a guaranteed delivery date. My community was a restricted community so work had to end at 830 and they said they will be back by 10am. At 930 that morning I seen the moving truck outside my community I assumed he was waiting for the rest of the crew... Around noon I received a call from the foreman who asked me to bring him dollies so they could unload the truck at the first storage facility. So I load my car and took the dollies to them for them to arrive at my house around 3pm. They finally got the home packed around 9pm. This was after a call from Authority Moving about paying them cash so they can pay the crew and a argument between the foreman and crew in my drive way. When I received my items several items were broken even worse my kids play station was stolen. I attempted to settle this but they refused to do the right thing and fix all the things that were broken and/or stolen.
IN ADDITION during my car transport I agreed to pay additional money to get the vehicles transported and when the transporter arrived with my vehicles he would not let them off the truck without paying $1800 when $1500 was what we agreed to. I spoke with Authority Moving several times while the transporter was there and they told me I should only be paying $1500. Authority Moving agreed to reimburse me the extra $300 I had to pay to have my cars freed and 2 month later they have refused to pay me. The last message from the owner said read the contract which said $1500.00 was to be paid upon delivery. I even have text message from the manager that they were to send me the $300.00.
DO NOT USE THIS COMPANY AS I HAVE TO GET MY LEGAL COUNSEL INVOLVED. I WILL BE POSTING THIS MESSAGE EVERYWHERE I CAN TO PROTECT OTHERS.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Pennsylvania
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
8202884
Quote or Order Cost:
$16000
Car Condition
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