from Angels Moving Autos
Submitted this response.
Response Date: 1/11/2019 11:46:00 PM
This review is completely false. Eric is upset because I refused to refund his scheduling fee, that we charged, AFTER HIS CARRIER WAS SCHEDULED. Mr. Mr. Xue placed his order with two companies, and he did not tell us he was "Double Brokering" his order. The Facts:
1) He wanted the fastest service he could find, so he booked with two companies and was going to use the one that got it done the fastest, which was our office.
2) We scheduled his carrier and conducted a 3 way call with the carrier on the line, Go 2 Transportation & Logistics. Tommy at Go 2 answered all Mr. Xue's questions in regards to how the car would be strapped down, and what kind of equipment he was using.
3) Mr. Xue gave his credit card for the reservation fee at that time, and we charged it because it is due once we assign the truck.
4) Mr. Xue received the certificate of insurance from our office, showing him that his car was fully insured with the transport as he requested.
5) Mr. Xue commended me on my service and how happy he was that he was getting his new Lotus so quickly.
6) A few hours later, Mr. Xue called our office to cancel and stated that other broker he booked with found him a carrier and they were charging him less so he wanted to use them.
6) We told him the fee was non-refundable after a carrier is assigned, the insurance certificate was generated, and the truck was scheduled to pickup in less then 24 hours.
7) Mr. Xue called and threatened me with this review if I did not refund the money, and I simply refused. The service we get paid to do was provided, and it was excellent customer service. I refused to take any more of his calls after he got upset and threatened me with the review.
AFTER 16 YEARS OF TRANSPORTING CARS AND OFFERING EXCELLENT SERVICE FOR CUSTOMERS, I REFUSE TO ALLOW PEOPLE LIKE THIS TO USE ME AND ABUSE ME BECAUSE THEY ARE SHOPPING AROUND FOR THE FASTEST AND THE CHEAPEST. I STOOD MY GROUND WITH ERIC, AND HIS REVIEW THREAT DID NOT SCARE ME OR MAKE ME CHANGE MY MIND, IT IS ABOUT INTEGRITY, AND HE WAS THE ONE LACKING IN IT IN THIS SCENARIO. IN THE PAST, I HAVE REFUNDED MY FEE IN THIS SORT OF SCENARIO, IT HAPPENS AT LEAST ONCE EVERY 6 MONTHS, AND NOW, I WILL NOT DO IT AGAIN..... I AM TIRED OF THESE PEOPLE WHO DO NOT RESPECT US AND THE EXCELLENCE WE PROVIDE