To consumers: First, we have used Patriot Auto Transport for 6 years, all feedback from customers has always been very positive. As soon as this customer reported damage to our office, we began investigating the matter, made several calls to the driver and did everything in our power to make sure that our customer was treated fairly. While the matter was not settled to his satisfaction due to reasons stated below, we did make significant effort on his behalf with the intention to ensure that he received any fair reimbursement possible. Unfortunately for us this customer has posted a review that is true to him, however, his statement of facts do not match our records. The customer and I both know that there was no damage listed on his bill of lading because there was no damage on the vehicle that was not listed at the time of pick up. Below is the response from our driver regarding this claim made by the customer: When I delivered the car the customer started out by telling me he is not going to pay the full $ 750 for the transport, he claimed the driver that picked up the car (Ken) told him the car would be delivered on a certain date. As you and I both know in this business we do not tell the customer a particular time. We tell them a time frame and will call the customer when we get close. After spending approximately 15-20 minutes arguing with the customer about payment vs. reloading the car on my truck for nonpayment the result was that he only paid $650 because he said he had to take a day off from work to receive the car. As far as the hood is concerned I did not have problems opening the hood, I had problems closing the hood after I reconnected the battery due to a sticky cable. We do not pry on hoods to get them open, and we do not write up inspection reports for mechanical defects, only for visible body damage (not under hoods). At pick up the seller of the car mentioned about the hood cable and instructed (Ken) the driver that he had to pull the hood release cable go outside push on the hood and then lift it up in order for it to open. This car is 15 years old, chances are that it is going to have mechanical defects and this is one of them. The car was picked up in the dark so if the hood was shifted over a little the driver doing the inspection would not have noticed it. This customer did a thorough inspection with of the car at delivery that took approximately 15-20 minutes using my flashlight. He willingly signed the condition report and I have determined that his requests are unjustified and unethical. Peter Faulring General Manager Patriot Auto Transport